Kristen Longshore
Petersburg,TN
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in cash handling and employee training. Proven ability to enhance customer satisfaction through effective problem-solving and team leadership. Recognized for fostering a positive work environment and improving operational efficiency, contributing to a harmonious and productive workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Hazel Green, AL
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Deli Associate
Walmart
Lewisburg, TN
03.2021 - 11.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Assistant Store Manager
Quik Mart
Cornersville, TN
12.2019 - 03.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Barista/ Assistant Manager
Starbucks
Columbia, TN
10.2018 - 03.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Assisted in scheduling to make sure store was properly staffed and vacations were added correctly
Education
High School Diploma -
Cornersville High School
Cornersville, TN05.2014
Skills
- Cash handling
- Employee training
- Workplace safety
- Customer-oriented
- Training and mentoring
- Staff scheduling
- Continuous improvement
- Safety
- Team leadership
- Problem-solving
- Positive attitude
- Multitasking and organization
Certification
Food Safety Manager
Timeline
Shift Supervisor
Starbucks
11.2023 - Current
Deli Associate
Walmart
03.2021 - 11.2023
Assistant Store Manager
Quik Mart
12.2019 - 03.2021
Barista/ Assistant Manager
Starbucks
10.2018 - 03.2019
High School Diploma -
Cornersville High School