Hi, I’m
Kristen Loyd
Jacksonville,FL
Summary
Reliable Medical Support professional with over 7 years of experience in the healthcare environment. Expertly assist with office operations and physician support by gathering patient information, performing data entry and both direct and indirect patient care. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
6
years of professional experience
Work History
Advanced Dermatology And Cosmetic Surgery
Medical Assistant
2022.12 - Current (1 year & 9 months)
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Taught patients about medications, procedures, and care plan instructions.
Biolife Plasma Services
Center Supervisor
2018.04 - 2023.03 (4 years & 11 months)
Job overview
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Promoted a culture of continuous improvement by empowering employees to identify inefficiencies in their respective departments.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
Education
Florida State College At Jacksonville , Jacksonville, FL
Associate Degree In Nursing from Nursing
Midlands Technical College , West Columbia, SC
Associate Of Science from Biology
05.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Data Entry
- Phlebotomy
- Electronic Medical Records
- CPR
- Professionalism and Ethics
- Medical office administration
- Account Management
Timeline
Medical Assistant
Advanced Dermatology And Cosmetic Surgery
2022.12 - Current (1 year & 9 months)
Center Supervisor
Biolife Plasma Services
2018.04 - 2023.03 (4 years & 11 months)
Florida State College At Jacksonville
Associate Degree In Nursing from Nursing
Midlands Technical College
Associate Of Science from Biology
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