KRISTEN LUCAS

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• Served as primary point of contact for facilitating operational and administrative inquiries.
• Trained in emergency evacuation procedures, CPR, and First Aid.
• Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
• Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
• Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
• Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing drinks for passengers and ensuring safety regulations were followed.
• Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions.
• Developed effective communication strategies with crew members to ensure smooth operations during flights.
• Developed strong interpersonal skills to effectively address customer needs and complaints.
• Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff.
• Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
• Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
• Communicated effectively with pilots regarding changes in weather or other flight related issues throughout the duration of each flight.
• Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs.
• Completed flight preparations and landing procedures according to company policy.
• Adapted to flight delays and schedule operations, updating passengers on flight status.
• Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts, and life jackets.
• Monitored passenger behavior to identify threats to safety of crew and other passengers.
• Verified that first aid kits and other emergency equipment, including fire extinguishers, and oxygen bottles, were in working order.
• Took inventory of headsets, alcoholic beverages and money collected.
• Reassured passengers when situations, such as turbulence, were encountered.