Kristen Lynch
Louisville,KY
Summary
Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
6
6
years of professional experience
Work History
Sales Support Specialist
Dine Company
Louisville, KY
05.2022 - Current
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Adhered to established policies and procedures when handling customer information.
- Tracked inventory levels to ensure product availability for customers.
- Generated quotes for customers based on their individual needs.
- Provided administrative support to the sales team as needed.
- Resolved order issues by consulting with appropriate departments.
- Answered customer inquiries regarding products, pricing, and availability.
- Maintained accurate records of customer orders and inquiries.
- Met performance standards consistently for answer rate, handle time and service quality.
Billing Analyst
Bryant Heating and Cooling
Louisville, KY
11.2021 - 05.2022
- Coordinated with sales team members regarding payment terms and other billing details.
- Identified areas where efficiency could be improved within the billing department.
- Analyzed data from customer accounts to identify discrepancies.
- Researched and resolved billing issues with customers.
- Responded promptly to inquiries from customers regarding their bills or payment status.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Enrollment Specialist
Humana Military
Louisville, KY
03.2021 - 11.2021
- Maintained up-to-date knowledge of changes in policies, procedures, regulations, and fees.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Handled new enrollments by entering customers' data and reviewing information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Accounts Receivable Clerk
Sherwin-Williams
Jeffersonville, Indiana
10.2018 - 03.2021
- Ensured compliance with company policies and procedures as well as applicable regulations.
- Investigated any discrepancies between invoices and purchase orders prior to processing payments.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Verified accuracy of invoices and account balances.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
Education
Associate of Arts - Web Design
Ivy Tech Community College of Indiana
Sellersburg, IN05-2009
Core 40 - General Studies
Jeffersonville High School
Jeffersonville, IN06-2003
Skills
- Complaint resolution
- Customer Relationship Management
- Customer Order Management
- Sales strategy development
- Microsoft Office expertise
- Attention to Detail
- Staff training and motivation
- Teamwork and Collaboration
- Adaptability and Flexibility
- Professionalism
Timeline
Sales Support Specialist
Dine Company
05.2022 - Current
Billing Analyst
Bryant Heating and Cooling
11.2021 - 05.2022
Enrollment Specialist
Humana Military
03.2021 - 11.2021
Accounts Receivable Clerk
Sherwin-Williams
10.2018 - 03.2021
Associate of Arts - Web Design
Ivy Tech Community College of Indiana
Core 40 - General Studies
Jeffersonville High School