Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Maloul

Elk Grove Village,IL

Summary

Highly adaptable and resourceful individual, bringing several years of experience in successfully managing work projects in the automotive industry through effective leadership and quick decision-making to maximize profits. Motivated professional well-developed in task prioritization, project management, and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Automotive Service Writer

Crash Champions
06.2023 - 03.2025
  • Managed projects from start to finish, ensuring tasks were complete.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Delivered fast, knowledgeable service for routine questions and service complaints.
  • Prepared detailed service orders for technicians based on customer requests.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Automotive Service Writer

Gerber Glass & Collision
01.2021 - 02.2023
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and backed up other customer service managers.

Education

Associate of Arts -

William Rainey Harper College
Palatine, IL
06-2020

Skills

  • Project management
  • Customer needs assessments
  • Effective communication
  • Sales and upselling
  • Quality control
  • Adaptability
  • Issue and complaint resolution
  • Schedule coordination

References

Crash Champions

Joe Walsh

Director of Operations

815-953-2548

Gerber Glass & Collision

Dyllon Goyette

General Manager

815-401-8348


Timeline

Automotive Service Writer

Crash Champions
06.2023 - 03.2025

Automotive Service Writer

Gerber Glass & Collision
01.2021 - 02.2023

Associate of Arts -

William Rainey Harper College

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