Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kristen Maragh

Oakland Park,FL

Summary

Dynamic and results-oriented servant leader committed to fostering a collaborative, high-performing work environment. Known for unwavering dedication, diligence, and loyalty, consistently driving teams to achieve organizational goals. A strong advocate for employee development and engagement, ensuring every team member feels valued and empowered to contribute to the company's success. Proven ability to navigate challenges with resilience while maintaining focus on strategic objectives and long-term growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

B&A Food Sales
04.2024 - Current
  • Email and input purchase orders and confirmations in a timely manner.
  • Communicate and work with clients and distributors when they have issues with orders or shipping time.
  • Reconcile orders with commission statements to ensure the payments match.
  • Contact: Sofia Santiago - 954-253-7177

Customer Service Representative

Pip Printing
10.2023 - 03.2024
  • Work with customers to get an accurate quote based on their needs and materials available.
  • Become the point person for the client as the project travels through the various departments and contact them if any issue arises and let them know the project is ready to be picked-up or ship it, if necessary.
  • Help with project management for the graphic department. Contact clients to approve a proof or give changes back to the designer.
  • Contact: Jan Geller - 954-564-1224

Customer Service Manager

Success Vision Services
09.2019 - 07.2023
  • Promptly answer customers’ questions and concerns via phone, email, internal software and social media.
  • Input data and create weekly spreadsheets, like sales, net promoter score and KPI’s.
  • Increased Google and Facebook reviews by reaching out to customers to either try to rectify their issue, or ask them to give a positive review.
  • Worked with graphic designer to create various ads.
  • Contact: Chris Johnston - 918-946-2020

Education

Bachelor of Arts -

Oral Roberts University
Tulsa, OK
05.2008

Skills

  • Word, Excel and PowerPoint Proficient
  • Google AdWords
  • Google Analytics
  • Managing event logistics
  • Strategic issue analysis

Certification

Data Analyst Technical Certificate

Timeline

Customer Service Representative

B&A Food Sales
04.2024 - Current

Customer Service Representative

Pip Printing
10.2023 - 03.2024

Customer Service Manager

Success Vision Services
09.2019 - 07.2023

Bachelor of Arts -

Oral Roberts University

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