Kristen Martin
Bells,TX
Summary
Dynamic Medical Office Specialist with extensive experience at Texoma Care, excelling in patient scheduling and claims processing. Proven ability to enhance operational efficiency through effective communication and problem-solving skills. Adept at maintaining HIPAA compliance while managing patient records, ensuring confidentiality, and expediting reimbursements. Committed to delivering exceptional patient experiences.
Medical Office Assistant with 25 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. Experienced with patient scheduling, medical billing, and administrative support. Utilizes organizational skills and attention to detail to maintain efficient office operations. Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
30
30
years of professional experience
Work History
Medical Office Specialist
TexomaCare
02.2025 - Current
- Managed patient scheduling, ensuring timely appointments and efficient office operations.
- Assisted in maintaining accurate medical records using electronic health record systems.
- Coordinated with healthcare providers to relay patient information and facilitate communication.
- Processed insurance claims accurately, minimizing errors and expediting reimbursements.
- Supported front desk operations by greeting patients and managing phone inquiries professionally.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Managed patient scheduling and appointment coordination to enhance clinic efficiency.
Referral Specialist
TexomaCare
04.2021 - 02.2025
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
- Managed communication between patients and healthcare providers, enhancing overall patient experience.
- Implemented referral tracking systems to monitor progress and address issues proactively.
- Analyzed referral patterns to identify opportunities for process improvements and operational efficiencies.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated referral processes to enhance patient access and streamline service delivery.
SR. Admissions Rep/Patient Registration Specialist
TMC
Denison, TX
10.2017 - 04.2021
- Guided prospective students through admissions processes, enhancing understanding of programs and enrollment requirements.
- Collaborated with marketing teams to develop outreach strategies, increasing applicant engagement and interest.
- Conducted presentations and informational sessions, effectively communicating program offerings to diverse audiences.
- Mentored junior admissions representatives, fostering a collaborative team environment and improving overall performance.
- Managed daily tasks efficiently through effective time management skills while simultaneously prioritizing high-priority projects or assignments according to deadlines.
- Set appointments for individuals to visit campus and conducted facility tours.
- Completed outbound calls to generate referrals and connect with interested individuals.
Claims Processor/Auditor
Cigna
09.1995 - 08.2017
- Processed and adjudicated insurance claims with accuracy and efficiency.
- Reviewed policy documentation to ensure compliance with regulatory standards.
- Collaborated with cross-functional teams to resolve complex claim issues.
- Mentored junior processors on best practices and procedural guidelines.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managed workload and priorities to meet claims processing meet deadlines.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Education
High School Diploma -
Bells High School
Bells, TX05.1992
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Insurance verification
- Multitasking and organization
- Patient demographics
- Insurance billing
- Follow-up skills
- Problem-solving
- Computer skills
Timeline
Medical Office Specialist
TexomaCare
02.2025 - Current
Referral Specialist
TexomaCare
04.2021 - 02.2025
SR. Admissions Rep/Patient Registration Specialist
TMC
10.2017 - 04.2021
Claims Processor/Auditor
Cigna
09.1995 - 08.2017
High School Diploma -
Bells High School