Kristen McGuire
Essex Junction,VT
Summary
Dynamic Store Manager with a proven track record at Michaels Arts and Crafts, excelling in customer service and team leadership. Enhanced sales through innovative visual merchandising and improved employee retention via comprehensive training programs. Skilled in inventory management and fostering a positive work environment, driving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
07.2024 - Current
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, reducing stock discrepancies through accurate tracking systems.
- Developed visual merchandising strategies to enhance product presentation and increase sales.
- Led team meetings to communicate goals, motivate staff, and improve overall store performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Training Store Manager
Kirklands Home Decor And Gifts
07.2015 - 07.2024
- Trained team members on store operations and customer service standards.
- Managed inventory levels, ensuring product availability and organization.
- Implemented visual merchandising strategies to enhance store presentation.
- Conducted performance evaluations, providing constructive feedback to staff.
- Developed training materials to support employee onboarding and development.
- Oversaw daily operations, maintaining compliance with company policies and procedures.
- Fostered a positive work environment through team-building initiatives and support activities.
- Developed a positive work environment through effective communication and team-building activities, resulting in increased employee satisfaction.
- Improved employee retention by implementing comprehensive training programs and robust performance management systems.
- Enhanced customer experience by delivering exceptional service levels, addressing concerns promptly, and resolving issues effectively.
- Developed detailed action plans based on analyses of profit/loss reports that led to significant cost savings over time.
- Championed the adoption of new technologies and tools within the store environment, enhancing operational efficiency and improving overall business performance.
Education
High School Diploma - Basic
Westside
Jonesboro, ARSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Team leadership and coaching
- Inventory management
- Recruitment and hiring
Timeline
Store Manager
Michaels Arts and Crafts
07.2024 - Current
Training Store Manager
Kirklands Home Decor And Gifts
07.2015 - 07.2024
High School Diploma - Basic
Westside