Kristen McNeely
Port Ewen,NY
Summary
Results-driven team lead with a strong focus on coaching, conflict resolution, and process improvement. Committed to enhancing service quality and team efficiency, leading to measurable improvements in customer satisfaction and operational performance.
Overview
13
13
years of professional experience
Work History
Team Lead
Panera Bread
1151 Ulster Ave
02.2022 - Current
- Responsible for daily operations to ensure consistent service quality and efficiency.
- Trained and mentored team members on best practices for customer engagement.
- Implemented process improvements to enhance workflow and reduce wait times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Team Manager
Panera Bread
1151 Ulster Ave
02.2019 - 02.2022
- Trained and mentored team members to enhance performance and compliance with operational standards.
- Implemented process improvements that increased staff productivity and reduced service times.
- Analyzed customer feedback to identify areas for service enhancement and implement actionable solutions.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Coached junior team members, improving their skills and confidence in their roles.
Team Member
Panera Bread
1151 Ulster Ave Kingston NY
06.2017 - 02.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with team members to maintain efficient kitchen operations and meet daily production goals.
- Trained new staff on food preparation techniques and safety protocols, fostering a knowledgeable workforce.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Assisted in maintaining cleanliness and organization of workstations, adhering to health regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Team Manager
Panera Bread
Jacksonville FL
08.2015 - 05.2017
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Fostered a positive work environment that encouraged collaboration and employee engagement.
- Coached and trained team members, increasing quality of work and employee motivation.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Team Member
Panera Bread
Jacksonville, FL
08.2013 - 08.2015
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Team Member
Panera Bread
Poughkeepsie, NY
01.2013 - 07.2013
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with team members to maintain efficient kitchen operations and meet daily production goals.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Assisted in maintaining cleanliness and organization of workstations, adhering to health regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Associate of Science - General Studies
Florida State College
Jacksonville, FL06-2013
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Panera Bread
02.2022 - Current
Team Manager
Panera Bread
02.2019 - 02.2022
Team Member
Panera Bread
06.2017 - 02.2019
Team Manager
Panera Bread
08.2015 - 05.2017
Team Member
Panera Bread
08.2013 - 08.2015
Team Member
Panera Bread
01.2013 - 07.2013
Associate of Science - General Studies
Florida State College