Kristen Mechelle Douglas
Sanford,NC
Summary
Dynamic professional with extensive experience in patient care and customer relationship management. Proven ability to enhance patient outcomes through effective communication and empathy. Skilled in medical terminology and HIPAA compliance, consistently maintaining accurate records while fostering positive relationships with clients and families. Committed to delivering exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Instructional Assistant
Lee County Schools
Sanford, NC
08.2023 - 10.2025
- Facilitated one-on-one assistance to help students understand complex concepts.
- Organized instructional materials and resources for daily classroom activities.
- Collaborated with teachers to design and implement engaging lesson plans.
- Conducted small group sessions to reinforce learning objectives.
- Provided feedback to students on their assignments and progress.
- Supported students in developing study skills and time management techniques.
- Monitored student behavior and provided guidance to foster a positive learning environment.
- Prepared classroom for lessons by arranging furniture and setting up technology.
- Participated in professional development workshops to enhance instructional strategies.
- Assisted in the administration of standardized tests and assessments.
- Documented student progress and maintained accurate records of achievements.
- Encouraged creativity and critical thinking through hands-on activities.
- Maintained a clean and organized classroom environment to promote learning.
- Provided classroom support throughout planned instruction and individual lessons.
Instructional Assistant
Pine Springs Preparatory Academy
Holly Springs, NC
08.2022 - 05.2023
- Facilitated grading papers and completing assignments to support teaching efficiency.
Packed children's belongings for end of day preparation.
Assisted students with assignments to enhance learning outcomes.
Attended meetings to stay informed on educational strategies and policies.
Answered phone calls and addressed parent inquiries to maintain effective communication.
Read to students, fostering engagement and literacy skills.
Made copies of instructional materials to ensure resource availability.
Contributed to paperwork processing for students to streamline administrative tasks.
Insurance Specialist
Farm Bureau
Sanford, NC
09.2019 - 08.2022
- Reviewed insurance policies to ensure compliance with existing regulations.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Maintained accurate records of all transactions related to insurance policies.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
Insurance Agent
Allstate- Randy Holt Agency
Pittsboro, NC
01.2019 - 03.2019
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
Home Health CNA
Liberty Hospice
Sanford, NC
07.2015 - 09.2016
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
- Provided companionship to elderly and disabled individuals in their home environment.
- Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
- Developed positive relationships with clients through active listening skills.
- Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
- Provided emotional support to family members during difficult times.
- Kept updated documentation of client progress notes in an organized manner.
- Maintained accurate records of services rendered to each patient.
- Instructed families on proper care techniques for their loved ones at home.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
- Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Medical Assistant
Neurology & Pain Management Center
Sanford, NC
03.2015 - 07.2015
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
EKG Technician
Central Carolina Hospital
Sanford, NC
02.2014 - 03.2015
- Present at codes, completed electrocardiograms, stress test, and assisted in cardiac catheterizations. Also, charting, assisting patients during transport and procedures, and charted patient vitals and test.
Education
Program - Medical Assisting
Central Carolina Community College
Sanford, NC12.2025
Property and Casualty License -
Insurance Course
01.2019
Certificate - Phlebotomy
Central Carolina Community College
Sanford, NC12.2017
Certificate - EKG Technician
Central Carolina Community College
Sanford, NC12.2014
Certificate - CNA1
Central Carolina Community College
Sanford, NC05.2013
Diploma -
Lee Early College
Sanford, NC05.2012
Skills
- Medical terminology
- Patient care
- HIPAA compliance
- Vital signs measurement
- Customer relationship management
- Problem solving
- Effective communication
- Record keeping
- Organization and prioritization
- Helping students with special needs
- Small group and individual assistance
- IEP adherence
- Classroom organization
- Empathy and patience
- CPR and first aid
- Relationship building
- Growth mindset
- Calm and patient demeanor
- Clerical support
- Supply restocking
- Conflict resolution
- Computer skills
Volunteer Achievements
- Play piano for residents at Liberty Commons
- American Red Cross Volunteer
- Worked as an assistant in the Exceptional Children’s classroom
- Volunteer counselor at Children with Special Needs Summer Camp
- Children’s Ministry teacher at Calvary Pentecostal Church
Timeline
Instructional Assistant
Lee County Schools
08.2023 - 10.2025
Instructional Assistant
Pine Springs Preparatory Academy
08.2022 - 05.2023
Insurance Specialist
Farm Bureau
09.2019 - 08.2022
Insurance Agent
Allstate- Randy Holt Agency
01.2019 - 03.2019
Home Health CNA
Liberty Hospice
07.2015 - 09.2016
Medical Assistant
Neurology & Pain Management Center
03.2015 - 07.2015
EKG Technician
Central Carolina Hospital
02.2014 - 03.2015
Program - Medical Assisting
Central Carolina Community College
Property and Casualty License -
Insurance Course
Certificate - Phlebotomy
Central Carolina Community College
Certificate - EKG Technician
Central Carolina Community College
Certificate - CNA1
Central Carolina Community College
Diploma -
Lee Early College