Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Medina

Mesa,AZ

Summary

Organized and dependable professional with experience managing multiple priorities under pressure. Known for a positive attitude and a willingness to take on additional responsibilities to achieve team goals. Skilled at building strong client and creditor relationships, with extensive experience resolving payment and settlement issues.

Overview

6
6
years of professional experience

Work History

Payment Processing Specialist I

Freedom Financial Network
04.2019 - 07.2020
  • Made outbound calls to creditors to process client check-by-phone payments for settlement agreements accurately and on time
  • Assisted creditors via inbound calls to process check-by-phone payments and resolve uncleared payment issues, while independently processing web payments between calls
  • Collaborated with internal payment processing teams to resolve payment and settlement inconsistencies, ensuring timely support for creditors

Payment Processing Specialist II

Freedom Financial Network
07.2020 - 08.2022
  • Proactively reviewed and tracked ACH verification files to prevent payment errors and ensure successful creditor funding
  • Resolved settlement and payment discrepancies across multiple methods, including ACH, email, check-by-phone, and physical checks
  • Partnered with leadership and teammates to identify recurring payment issues, report patterns, and implement solutions to prevent future payment failures

Payment Quality Control Specialist

Achieve
08.2022 - 06.2025
  • Reviewed client accounts on loan applications to identify and resolve discrepancies, ensuring accurate payoff to creditors
  • Monitored creditor updates and resolved account mismatches using Zoom meetings and Slack channel
  • Created Salesforce note templates and maintained a shared "Biller Tool" tracker to streamline team communication and prevent payment delays

Education

Associate of Arts - General Studies

Mesa Community College
Mesa, AZ
05-2016

Skills

  • Microsoft Excel, Salesforce, Microsoft Word
  • Conflict Resolution and Problem Solving
  • Professional Written Communication
  • Time Management and Prioritization
  • Relationship Building and Collaboration

Timeline

Payment Quality Control Specialist

Achieve
08.2022 - 06.2025

Payment Processing Specialist II

Freedom Financial Network
07.2020 - 08.2022

Payment Processing Specialist I

Freedom Financial Network
04.2019 - 07.2020

Associate of Arts - General Studies

Mesa Community College

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