Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Server
Kristen Mikush

Kristen Mikush

Pittsburgh,PA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Server

Tupelo Honey Cafe
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Routinely served large reservations and party tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Delivered exceptional service as illustrated through multiple positive Yelp and OpenTable reviews.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
  • Contributed to increased sales by upselling menu items and promoting special offers.

Server

Bob's Diner
06.2021 - 07.2023
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Cheddars Stratch Kitchen
03.2021 - 05.2021
  • Continually updated knowledge of the menu and any specials to provide accurate information to guests upon request.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with hosts.
  • Sought out the responsibility of serving the larger parties in the Banquet room.
  • Enhanced customer satisfaction by promptly addressing concerns and providing encouraging solutions to management.

Server

IHOP
01.2020 - 03.2021
  • Worked with POS system to place orders
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Strategically timed check-ins with customers to efficiently confirm satisfaction their satisfaction of the meal and timeliness.

Server

Cracker Barrel Restaurant
10.2019 - 11.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Applebee's Neighborhood Grill & Bar
05.2018 - 09.2019
  • Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Some College (No Degree) -

Fairmont State University
Fairmont, WV

Skills

  • Exceptional customer service
  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Hostess support
  • Server training
  • Liquor, wine, and food service
  • Hospitality best practices

References

  • Tupelo Honey, Michael Rudman, 412-327-9022
  • Bob’s Diner, Maria Boston, 412-709-0574
  • IHOP, Michael Mercandante, 304-673-4283
  • IHOP, Justin Besalowich, 304-590-6894
  • Muriale’s Italian Restaurant, Erica Duarte, 304-612-7710
  • Muriale’s Italian Restaurant, Casey Pyecha, 681-404-1912

Personal Information

Authorized To Work: US

Timeline

Server

Tupelo Honey Cafe
07.2023 - Current

Server

Bob's Diner
06.2021 - 07.2023

Server

Cheddars Stratch Kitchen
03.2021 - 05.2021

Server

IHOP
01.2020 - 03.2021

Server

Cracker Barrel Restaurant
10.2019 - 11.2020

Server

Applebee's Neighborhood Grill & Bar
05.2018 - 09.2019

Some College (No Degree) -

Fairmont State University

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Kristen Mikush