Kristen Orsak
College Station,TX
Summary
A student committed to learning, developing skills in mental health counseling, and team contribution. Self-directed and energetic with superior performance in autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
3
3
years of professional experience
Work History
Head Server
Gringo's Mexican Kitchen
01.2024 - Current
- Maintained a clean, safe, and welcoming environment by regularly monitoring dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their service roles.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Owner
Stella & Co. Handmade
06.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Manager
Joe's Italian Restaurant
01.2023 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server
Texas Roadhouse
07.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Masfajitas
03.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Psychology
Texas A&M University
College Station, TX05-2025
High School Diploma -
Center High School
Center, Texas05.2021
Skills
- Goal Oriented
- Hard Working
- Quick Learner
- Willing and Able to Learn New Skills
- Quick Typing Skills
- Eloquent Vocabulary and Spelling
- Dedicated
- Dependable
- Exceptional Communication Skills
- Multitasking Skills
Timeline
Head Server
Gringo's Mexican Kitchen
01.2024 - Current
Owner
Stella & Co. Handmade
06.2023 - Current
Manager
Joe's Italian Restaurant
01.2023 - 04.2023
Server
Texas Roadhouse
07.2022 - 12.2022
Server
Masfajitas
03.2022 - 07.2022
High School Diploma -
Center High School
Bachelor of Science - Psychology
Texas A&M University
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