Kristena Watters
Houston,Texas
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Shift-lead Trainer
Gringo's Mexican Kitchen
06.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Certified Server Trainer
Razzoo's Cajun Cafe
01.2018 - 11.2020
- Observed trainee-server interactions with customers, providing real-time coaching.
- Worked closely with other trainers to maintain consistency across multiple locations or shifts.
- Conducted hands-on demonstrations of proper food handling and serving techniques.
- Developed customized training materials for various positions within the restaurant.
- Training and certification for Food Handlers.
- Bartending training and expertise. Trainer for bartenders. Knowledge of drink menus. Certification from TABC. Familiarity with the correct measurements and pours for each alcoholic beverage listed on the menu.
Direct Support Professional
Allen Autism
01.2014 - 02.2017
- Assisted with client transportation, bathing and meal preparation. Cleaned home, completed laundry and helped with daily routine housekeeping tasks. Helped clients to care for and maintain personal belongings, keeping secure and under client's control. Helped clients to gain independence and quality of life through company services.
- Certification as a Medication Manager including, but not limited to administering scheduled and controlled medications as prescribed, at the designated times to each individual. Additionally, being trained and certified in CPR, as well as CPI hold and restraint training, is essential.
Customer Service Representative
Apac
01.2012 - 02.2014
- Met personal, team and company goals in customer service environment. Delivered fast and friendly service to handle questions and service complaints while building trusting relationships with customers to better understand needs.
- I worked in the retention department of the company, aiming to prevent customers from canceling their services by offering solutions to their issues. My role involved handling inbound and outbound calls in a high-volume setting. I was adept at multitasking and navigating through multiple computer screens and programs. In addition, my responsibilities included processing customer card information for payments and subscriptions while ensuring the confidentiality of their personal data. I also managed customer inquiries, payments, and service requests.
Education
GED/High School Diploma Equivalent - General Studies
Eastern Iowa Community College
Davenport, Iowa10.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Hospitality service expertise
- Food safety practices
- Multitasking and organization
- Shift management
Certification
- TABC Certified
- Food Handler Safety Certified
Languages
English
Full Professional
Timeline
Server Shift-lead Trainer
Gringo's Mexican Kitchen
06.2021 - 06.2024
Certified Server Trainer
Razzoo's Cajun Cafe
01.2018 - 11.2020
Direct Support Professional
Allen Autism
01.2014 - 02.2017
Customer Service Representative
Apac
01.2012 - 02.2014
GED/High School Diploma Equivalent - General Studies
Eastern Iowa Community College
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