Victoria Griffith

• Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
• Assisted in training new hires, providing guidance on restaurant standards, practices, and menu knowledge.
• Supervised daily operations, ensuring high standards of food quality and customer service.
• Extensive menu knowledge, able to properly recommend items based on guests individual allergies or dietary restrictions.
• Cross-trained in all FOH positions, proficient in both Toast and Wisely operations

• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Hired and trained new associates in customer service and sales techniques specific to our store brand.
• Optimized store displays and appearance via strategic merchandising.
• Controlled store inventory and reviewed cash handling and operations reports.

• Managed take-out orders efficiently, optimizing workflow during peak hours.
• Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders, including expo of take-out and dine-in orders.
• Assisted hosts with seating and bussing, as well as late-night table service
• Performed opening and closing duties, cash-handling, and tip-outs for host team.

Hired as Key-Holder in 2013 and promoted to Assistant Store Manager in 2015

• Managed all operational aspects of the store, including but not limited to: scheduling, visual merchandising, task management, handling shipment deliveries, interviewing and training new hires, bank deposits/ cash handling, inventory maintenance