Kristen Paulin

Manage strategic projects and executive initiatives from planning through completion.

• Support executive leadership by preparing agendas, recording meeting minutes, and ensuring follow-through on action items.
• Lead onboarding and offboarding for national independent contractors.
• Manage national Interpreter operations, created operational processes that resulted in a 300% annual revenue increase.
• Professional Digital Reporter coordination.
• Plan and coordinate executive board meetings, company events, and virtual meetings.
• Represent the organization at client and industry events.
• Oversee national inventory and production supply ordering and vendor management.
• Coordinate workflow assignments with transcription operations.
• Develop training materials, operational manuals, and company-wide communications.
• Lead process improvements, software implementation, and staff database training.
• Manage confidential executive and CEO projects.

• Coordinated scheduling for 11 medical providers while delivering exceptional patient service.
• Managed patient intake, insurance submissions, billing, and payment processing.
• Maintained medical records, consent documentation, and database accuracy.
• Managed inventory, online order fulfillment, and office operations.
• Supported marketing through social media content, newsletters, and patient communications.
• Utilized PatientNow, Office Ally, Aspire, Dialpad, Google Workspace, and Cherry platforms.

• Provided executive administrative support for leadership and a staff of approximately 50 employees.
• Managed complex executive calendars, travel arrangements, conferences, and board meetings.
• Coordinated large-scale leadership conferences, political events, rallies, and community meetings.
• Oversaw vendor management, facilities coordination, inventory, office operations, and procurement.
• Administered CRM databases, membership records, reporting, and data management.
• Developed digital filing systems and streamlined organizational recordkeeping.
• Supported contract administration, bargaining unit logistics, elections, and communications.
• Prepared mass communications, mail merges, reports, presentations, and meeting documentation.
• Collaborated across departments to improve operational efficiency and project execution.