Open To Work
Kristen Pence
Work Preference
Summary
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Overview
4
4
years of professional experience
Work History
Night Auditor
La Quinta
Garland
08.2019 - 10.2023
- Managed nightly guest check-ins and check-outs for optimal customer service.
- Reconciled daily financial transactions to ensure accuracy and accountability.
- Handled night audit paperwork and verified daily room occupancy and hotel revenue, contributing to accurate financial reporting.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Prepared detailed reports on daily revenue and occupancy rates for management review, ensuring informed decision-making while readying breakfast and maintaining a clean, enjoyable dining experience.
- Processed guest check-outs, including payment processing and providing receipts.
- Processed reservations and cancellations using property management software efficiently.
- Greeted arriving guests and checked them in to their rooms.
- Trained new staff on night audit procedures and customer service standards.
- Assisted guests with inquiries and resolved issues during overnight shifts.
- Resolved customer issues promptly, maintaining professionalism and enhancing guest satisfaction.
- Collaborated with housekeeping to maintain cleanliness in public areas and rooms.
- Monitored security systems to ensure guest safety throughout the night.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Education
Mesquite High School
Mesquite, TXSkills
- Night audit
- Financial reconciliation
- Property management software
- Cash handling
Timeline
Night Auditor
La Quinta
08.2019 - 10.2023
Mesquite High School