Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kristen Petrillo

Burlington,WA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Applebees
08.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server/Banquet Server

Angel Of The Winds Casino And Resort
08.2023 - Current
  • Provide friendly, courteous service to create memorable moments for guests.
  • Provide professional service, maintaining polite and friendly approach at all times.
  • Serve appetizers, deliver entrees, and refill beverages for banquet guests.
  • Answered guest questions about event plans and food service choices.
  • While working in Brewery, I took guest orders and developed rapport with repeat guests.

Server

Texas Roadhouse
07.2021 - Current
  • Greet guests, process orders, resolve guests concerns, focal for large parties and special events
  • Often sought after as a trainer for inexperienced staff and processes
  • Ability to operate and troubleshoot POS system.

Volunteer EMT

Indian River Ambulance Station
03.2018 - Current
  • EMT-B for IRAS
  • I love helping others and being someone people can entrust with their lives, while working alongside my peers and community.

Cashier

Walmart
01.2021 - 07.2021
  • Worked as a cashier and front-end customer service desk work, processing returns, Western Union, etc
  • Worked hard to provide a positive guest experience.
  • Zero quality or service issues.
  • Quick and Timely processing

Bartender/Server

Tully's Good Times
05.2018 - 12.2020
  • Greeted guests, took orders, built relationships with guests
  • Fostered team building to ensure best experience for our guests
  • Often sought after to train crew members.

Server/Shift Lead

Red Robin
03.2017 - 04.2018
  • Duties included making sure guests were happy, left satisfied and would want to return
  • Customer service expectations were exceeded on a regular basis
  • I was a trainer and a shift lead
  • Occasionally, I would fill in for the manager and provide guest support as needed.

Education

Attending College in General Studies -

Community College
Skagit Valley, WA

Skills

  • Microsoft Office (5 years)
  • EMT Basic Skills
  • Serving Experience
  • Up-selling
  • Bartending
  • POS/Micro-POS
  • Cash Handling
  • Shift Management
  • Typing
  • Vital Signs
  • Guest Services
  • Guest Engagement
  • To-go order preparation

Certification

  • NYS EMT-B, 06/01/18, 06/01/21, NYS Certified EMT
  • CPR Certification
  • BasicFood Handler Certification, 06/01/23, 07/01/25
  • Washington State Food Handlers Permit

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Server

Applebees
08.2023 - Current

Server/Banquet Server

Angel Of The Winds Casino And Resort
08.2023 - Current

Server

Texas Roadhouse
07.2021 - Current

Cashier

Walmart
01.2021 - 07.2021

Bartender/Server

Tully's Good Times
05.2018 - 12.2020

Volunteer EMT

Indian River Ambulance Station
03.2018 - Current

Server/Shift Lead

Red Robin
03.2017 - 04.2018

Attending College in General Studies -

Community College

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Kristen Petrillo