Kristen Powers
Amelia,OH
Summary
Dynamic Assistant Manager at High on the Hill with proven expertise in customer service and staff training. Enhanced customer satisfaction through effective problem-solving and optimized operations, leading to improved service efficiency. Skilled in employee scheduling and fostering team collaboration, ensuring a positive work environment and high-quality service delivery.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Manager
High on the Hill
8683 Batavia Rd Cincinnati Oh 45244
01.2019 - 10.2025
- Assisted in training new staff on company policies and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates through effective solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Housekeeper
Michelle’s Cleaning Service
Cincinnati, OH
01.2015 - 2018
- Managed daily cleaning operations for residential and commercial properties, ensuring adherence to quality standards.
- Implemented quality control measures to enhance service consistency and customer satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Waitress
The Gathering Place
515 Liberty Rd. Newtonsville Oh 45158
10.2015 - 03.2016
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Adapted quickly to changing priorities during peak hours, ensuring efficient service.
- Communicated effectively with guests to address inquiries and resolve issues promptly.
- Supported management in implementing daily specials and promotional events successfully.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Cashier
Meijer
Milford, OH
04.2015 - 10.2015
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained cleanliness and organization of checkout areas to ensure safety standards.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Managed cash register operations, including balancing drawers at shift end.
- Handled returns and exchanges in accordance with store policies, resolving issues efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Crew Member
McDonald’s
Mount Carmel-tobasco Rd Cincinnati Oh 45244
04.2014 - 10.2014
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Operated kitchen equipment, adhering to safety and quality standards in food preparation.
- Maintained cleanliness and organization of workstations, contributing to efficient operations.
- Collaborated with team members to meet high-volume order demands during peak hours.
- Handled cash register transactions accurately, ensuring balanced cash drawers at shift end.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Ohdela (online School)
Independence, OHSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Multitasking and organization
- Adaptability and flexibility
- Scheduling and planning
- Employee supervision
- Product and service sales
- Closing oversight
- Computer skills
- Organizational skills
- Hiring and training
Timeline
Assistant Manager
High on the Hill
01.2019 - 10.2025
Waitress
The Gathering Place
10.2015 - 03.2016
Cashier
Meijer
04.2015 - 10.2015
Housekeeper
Michelle’s Cleaning Service
01.2015 - 2018
Crew Member
McDonald’s
04.2014 - 10.2014
High School Diploma -
Ohdela (online School)