Kristen Rabon
Lafayette,LA
Summary
Versatile team member offering many years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
10
10
years of professional experience
Work History
Personal Shopper
Walmart
11.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Certified Nursing Assistant
Landmark of Acadiana
09.2018 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Cox Communications Call Center
01.2018 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
AT&T Call Center
05.2017 - 12.2017
- Answer customer request or inquiries concerning services, products, billing, equipment, and claims in a timely and accurate fashion
- Managed a high volume of inbound and out bound calls
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Cashier, Shop
Rite
09.2015 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Shoe Lovers
06.2013 - 02.2017
- Assisted in the maintenance of a neat and organized sales floor and inventory
- Built rapport with customers to pick items that fits their needs best
- Studied product trends in order to keep store stocked with items that are in high demand
- Counted daily sales and completed daily paperwork.
Assistant Manager
Cracker Barrel
07.2013 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Northside High School
Lafayette, LASkills
- Issue and Complaint Resolution
- Efficient Data Entry
- Technical Support Background
- Calm and Professional Under Pressure
- Product Recommendations
- Agent Support
- Online Systems
Timeline
Personal Shopper
Walmart
11.2020 - Current
Certified Nursing Assistant
Landmark of Acadiana
09.2018 - 10.2020
Customer Service Representative
Cox Communications Call Center
01.2018 - 09.2018
Customer Service Representative
AT&T Call Center
05.2017 - 12.2017
Cashier, Shop
Rite
09.2015 - 05.2017
Assistant Manager
Cracker Barrel
07.2013 - 08.2015
Sales Associate
Shoe Lovers
06.2013 - 02.2017
High School Diploma -
Northside High School
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