Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Kayla Mckenzie

Summary

Driven retail professional with a proven track record of exceeding sales targets and delivering exceptional customer service. Demonstrated expertise in merchandising, inventory management, and staff supervision. Skilled in analyzing market trends and customer needs to develop effective sales strategies. Exceptional ability to lead and motivate teams to achieve and surpass goals in fast-paced environments. Strong communication and interpersonal skills, fostering positive relationships with customers and colleagues alike. Proficient in utilizing retail technology to streamline operations and enhance the overall shopping experience. Seeking a challenging retail management position where I can leverage my skills in driving sales, optimizing operational efficiency, and enhancing customer satisfaction.

Overview

2
2
years of professional experience

Work History

Personal Shopper

Walmart
08.2023 - Current
  • Maintained high satisfaction ratings by completing orders quickly.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Retail Sales Associate

Old Navy
10.2022 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Hostess

Ally Oops
11.2021 - 10.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Stephen Decatur High School
Berlin, MD
05.2024

Skills

  • Purchase Recommendations
  • Idea Development and Brainstorming
  • Planning and Organization
  • Upbeat and Outgoing Attitude
  • Accurate Money Handling
  • Guest Complaint Resolution
  • Dining Room Management
  • Customer Service
  • Complaint Handling
  • Analytical Thinking
  • Issue Research
  • Verbal Communication
  • Self-Directed
  • Microsoft Word
  • Active Listening

Volunteer Experience

 

Volunteer Experience

Women Opposing Compromise, Salisbury, MD (May 2019 – August 2019)

Helps Ministry Volunteer

  • Created Care Packages: Assembled care packages for mothers and children undergoing long-term hospital care, ensuring essential items and emotional support were provided during their stay.
  • Meal Preparation and Distribution: Prepared nutritious meals and distributed them to patients, contributing to their well-being and recovery.
  • Creative Outreach: Designed heartfelt get-well cards and uplifting messages, aiming to bring comfort and positivity to patients' lives during challenging times.

Timeline

Personal Shopper

Walmart
08.2023 - Current

Retail Sales Associate

Old Navy
10.2022 - 07.2023

Hostess

Ally Oops
11.2021 - 10.2022

High School Diploma -

Stephen Decatur High School

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Kayla Mckenzie