Kristen Ragland
Summary
To seek employment that I can use my previously acquired job skills to grow, learn, and expand the success of the company Goals. While being a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Plasma Center Technician
Bio Life Plasma
08.2023 - Current
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
Receptionist
Janesville Nissan
12.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Advocate
Blue Cross Blue Shield Of Illinois
08.2021 - 11.2021
- Enhanced accuracy in claim submission for better reimbursement rates by thorough reviewing of insurance policies and patient information.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Service Representative
Check N Go
04.2021 - 11.2021
- Reduced processing time for loan applications by implementing an organized filing system.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Representative /Administrator
SASid
07.2020 - 11.2020
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Senior Assistant Business Processor
DXC Technology
02.2018 - 07.2020
- Reduced processing time for large-scale projects by organizing and prioritizing tasks effectively.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Education
High School Diploma -
Beloit Memorial
Beloit, WI06.2014
Skills
- Adaptability
- Medical screening
- Problem-solving
- Team collaboration
- Equipment maintenance
- Customer service
- Document Processing/ Scanning
- Administrative Support
Timeline
Plasma Center Technician
Bio Life Plasma
08.2023 - Current
Receptionist
Janesville Nissan
12.2022 - 06.2023
Customer Advocate
Blue Cross Blue Shield Of Illinois
08.2021 - 11.2021
Customer Service Representative
Check N Go
04.2021 - 11.2021
Customer Service Representative /Administrator
SASid
07.2020 - 11.2020
Senior Assistant Business Processor
DXC Technology
02.2018 - 07.2020
High School Diploma -
Beloit Memorial
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