Dailyn Tua
Vista,CA
Summary
Phlebotomist with over 4 years of combined experience in customer service and patient care, proficient in teamwork, adaptability, and problem-solving. Demonstrated ability to enhance customer satisfaction and streamline procedures in a retail setting, coupled with compassionate, tailored care techniques in memory support environments. Equipped with strong phlebotomy skills, eager to apply meticulous attention to detail and patient-focused care in a clinical setting.
Overview
5
5
years of professional experience
Work History
Plasma Center Technician
Biolife Plasma Center
Vista, CA
09.2024 - Current
- Collaborated with nursing staff to determine eligibility for potential donors based on health history review.
- Educated donors about the importance of donating plasma safely and responsibly.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Caregiver
Vista Gardens Memory Care
Vista, CA
04.2023 - 09.2024
- Implement innovative care techniques that enhance resident engagement and well-being.
- Provide empathetic care, ensuring a supportive environment for memory care residents.
- Meticulously monitored resident responses to adapt care plans, ensuring personalized support.
- Supported bathing, dressing and personal care needs.
Cashier
Ralphs Grocery
Oceanside, California
05.2020 - 04.2024
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Eagerly assisted customers, providing a positive shopping experience at Ralphs.
- Worked with team to optimize checkout procedures, boosting overall store efficiency.
- Delivered exceptional service, ensuring repeat customers and positive feedback.
Education
Certification - Phlebotomy
Pima Medical Institute
San Marcos, CA06-2024
Skills
- Lab safety protocols
- Plasma processing
- Donor monitoring
- Customer service
- Adaptability
- Patient care
- Teamwork
- Data entry
Timeline
Plasma Center Technician
Biolife Plasma Center
09.2024 - Current
Caregiver
Vista Gardens Memory Care
04.2023 - 09.2024
Cashier
Ralphs Grocery
05.2020 - 04.2024
Certification - Phlebotomy
Pima Medical Institute