Tammy Norwood
Akron,OH
Summary
Outstanding Plasma Center Technician with a proven track record at CSL Plasma Center, showcasing expertise in plasma processing and exceptional communication skills. Excelled in donor screening and maintaining lab safety, significantly enhancing customer service and operational efficiency. Recognized for outstanding problem-solving abilities and teamwork, contributing to high-quality patient care and organizational success.
Overview
26
26
years of professional experience
Work History
Plasma Center Technician
CSL Plasma Center
Akron, Ohio
10.2011 - 08.2024
- Assisted in the collection of plasma donations from donors.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Assessed plasma collection machines for proper functionality.
- Assisted in training new employees on proper procedures related to donor collection processes.
- Collaborated with nursing staff to determine eligibility for potential donors based on health history review.
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Catering Services
Annunciation Greek Orthodox Church
Akron , Ohio
05.1998 - 06.2009
- Overseeing catering services and making sure food is served on time.
- Coordinated catering services for meetings hosted by the executive office staff.
- Assisted with catering services as needed for special events.
- Responded promptly to customer inquiries or complaints regarding catering services provided.
Education
Associate of Science - Accounting
Herzing University
Akron, OH06-2010
Skills
- Patient care
- Plasma processing
- Medical screening
- Lab safety protocols
- Donor monitoring
- Donor screening
- Excellent communication
- Organizational skills
Accomplishments
- Honorable discharge from U.S. Navy
Timeline
Plasma Center Technician
CSL Plasma Center
10.2011 - 08.2024
Catering Services
Annunciation Greek Orthodox Church
05.1998 - 06.2009
Associate of Science - Accounting
Herzing University
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