Extensive background in management of fast paced, high stress environments. Strong lead that is goal oriented, dedicated towards client satisfaction and people oriented.
Work History
Admissions Manager
4 Years 5 Months
Crossroads Inc. (Corporate Office - Admissions) | 03.2022 - Current
The Admissions Manager supports the Admissions Director towards the goal of maintaining full capacity at all 9 facilities, which totals to 546 beds. This requires managing an in office team of 10 employees as well as over seeing daily operations fluidly. This is includes:
Conduct pre-screen for client placement, assist clients at intake with program options, requirements and paperwork
Provide accurate program and service information
Data entry and record keeping
Oversee client chart compliance
Crisis management and incident report completion
Create and maintain strong, positive and trusting relationships with referring agencies, coworkers, and community partners
Admissions Coordinator
10 Months
Crossroads Inc. (Corporate Office - Admissions) | 05.2021 - 03.2022
The Admissions Coordinator supports the Admissions Director and Admissions Manager towards the goal of maintaining full capacity at all facilities. This includes:
Screening potential clients for placement
Building state-compliant biopsychosocial assessments and treatment plans in KIPU for the admitted clients
Stay up to date with AHCCCS requirements for residential substance abuse treatment to ensure client funding
Maintaining client and community partner relationships for care coordination
Assistant Program Coordinator
11 Months
Crossroads Inc. (Women's Facilities) | 06.2020 - 05.2021
The Assistant Program Coordinator (APC) supports and assists the Program Coordinator in all aspects of resident services. The APC also mentors and trains the Behavioral Health Resident Manager. This includes:
Maintain and distribute documentation, files, and pertinent information to night managers
Assist in the self-administration of medication and supervise medication log maintenance and filing
Discuss issues regarding program requirements, fees, and/or conflicts with residents
Provide facility tours and informational sessions to referring agencies and prospective residents
Observe and enforce internal policies and procedures and behavioral health licensure, local, state, and federal rules and regulations
Behavioral Health Residential Manager
6 Months
Crossroads Inc. (Women's Facility) | 12.2019 - 06.2020
The Behavioral Health Residential Manager supports the Program Coordinator and Assistant Program Coordinator in maintaining facility operations. This includes:
Ensure safe, private, clean, and healthy living environment for residents
Conduct room and facility inspections, documenting findings to uphold quality standards
Manage inventory levels to support operational needs
Perform breathalyzer and urinalysis testing, as necessary
Education
No Degree - Behavioral Health
Relias Learning- Continued Education | Phoenix
Transcripts for continued education available upon request.