Professional Summary
Overview
Work History
Education
Skills
Timeline

Kristen Rogers

Crossroads Inc. (Corporate Office - Admissions)
Phoenix,AZ
7
years of professional experience

Extensive background in management of fast paced, high stress environments. Strong lead that is goal oriented, dedicated towards client satisfaction and people oriented.

Work History

Admissions Manager

4 Years 5 Months
Crossroads Inc. (Corporate Office - Admissions) | 03.2022 - Current

The Admissions Manager supports the Admissions Director towards the goal of maintaining full capacity at all 9 facilities, which totals to 546 beds. This requires managing an in office team of 10 employees as well as over seeing daily operations fluidly. This is includes:

  • Conduct pre-screen for client placement, assist clients at intake with program options, requirements and paperwork
  • Provide accurate program and service information
  • Data entry and record keeping
  • Oversee client chart compliance
  • Crisis management and incident report completion
  • Create and maintain strong, positive and trusting relationships with referring agencies, coworkers, and community partners

Admissions Coordinator

10 Months
Crossroads Inc. (Corporate Office - Admissions) | 05.2021 - 03.2022

The Admissions Coordinator supports the Admissions Director and Admissions Manager towards the goal of maintaining full capacity at all facilities. This includes:

  • Screening potential clients for placement
  • Building state-compliant biopsychosocial assessments and treatment plans in KIPU for the admitted clients
  • Stay up to date with AHCCCS requirements for residential substance abuse treatment to ensure client funding
  • Maintaining client and community partner relationships for care coordination

Assistant Program Coordinator

11 Months
Crossroads Inc. (Women's Facilities) | 06.2020 - 05.2021

The Assistant Program Coordinator (APC) supports and assists the Program Coordinator in all aspects of resident services. The APC also mentors and trains the Behavioral Health Resident Manager. This includes:

  • Maintain and distribute documentation, files, and pertinent information to night managers
  • Assist in the self-administration of medication and supervise medication log maintenance and filing
  • Discuss issues regarding program requirements, fees, and/or conflicts with residents
  • Provide facility tours and informational sessions to referring agencies and prospective residents
  • Observe and enforce internal policies and procedures and behavioral health licensure, local, state, and federal rules and regulations

Behavioral Health Residential Manager

6 Months
Crossroads Inc. (Women's Facility) | 12.2019 - 06.2020

The Behavioral Health Residential Manager supports the Program Coordinator and Assistant Program Coordinator in maintaining facility operations. This includes:

  • Ensure safe, private, clean, and healthy living environment for residents
  • Conduct room and facility inspections, documenting findings to uphold quality standards
  • Manage inventory levels to support operational needs
  • Perform breathalyzer and urinalysis testing, as necessary

Education

No Degree - Behavioral Health

Relias Learning- Continued Education | Phoenix

Transcripts for continued education available upon request.

High School Diploma

Peoria High School | Peoria, AZ | 05-2012

Skills

Customer relations
Problem-solving
Time management & multitasking
Reliability
Excellent communication
Adaptability
Positive attitude
CPR & Narcan Training Certified

Timeline

Admissions Manager

Crossroads Inc. (Corporate Office - Admissions)
03.2022 - CurrentRead More

Admissions Coordinator

Crossroads Inc. (Corporate Office - Admissions)
05.2021 - 03.2022Read More

Assistant Program Coordinator

Crossroads Inc. (Women's Facilities)
06.2020 - 05.2021Read More

Behavioral Health Residential Manager

Crossroads Inc. (Women's Facility)
12.2019 - 06.2020Read More

Relias Learning- Continued Education

No Degree from Behavioral Health
Read More

Peoria High School

High School Diploma
Read More
Kristen Rogers