Kristen Rosenthal

Initial lead contact to make loan application via phone and email. Lead sources including realtors, other Fairway branches and various internet leads. Reviewing application, credit report, loan structure, loan product and interest rate pricing, Reviewing income and asset documentation, run AUS. Preparing loan comparison options, reviewing loan options with borrowers and issuing preapproval letter. Follow up communication with realtor at introduction and preapproval. All lead contacts and communication entered and kept updated in CRM. Regular check in with borrower and agent until contract. From contract through closing, loan setup with sale contract terms, itemization / loan estimate completed with all closing costs and monthly payment. Collecting credit documents from borrowers for processing as well as communicating all underwriting conditions and obtaining final approval documents for clear to close. Send appraisal to borrower and agent. Providing final closing disclosure to borrower and agent. Attend local loan closings. Communication with both agents and client at all milestone points.

• Currently processing pipeline of 50 loans including all types of loans for both purchases and refinances in 7 states
• Traveled out of state to assist and train new loan officer and new loan officer assistant on company policies and procedures while processing pipeline of 50 loans
• Duties include initial review and sorting of documentation within Encompass, completion of the loan application, calculation of income and assets, credit analysis and running AUS
• Initial submission to underwriting, communication with borrower and loan officer on underwriting conditions
• Obtaining and reviewing of loan conditions
• Re-submission to underwriting for final approval
• Disclosure of Final Loan Estimate at 8 days prior to close and re-disclosure due to COC's, completion of pre-close QC to include soft credit pull, appraisal delivery, and verbal voe's
• Communication to closer and title company up until the point of final CD and closing.

• Entered rough application into mortgage origination database, ran credit, priced rate, completed Loan Estimate, scheduled loan application appointment and sent mortgage documentation needs list to borrower prior to loan application meeting with loan officer
• Met borrowers to sign loan application and disclosures, collected credit documentation, reviewed initial credit documents, calculated income, analyzed assets, made notes to the processor and the loan regarding key components and required outstanding information, scanned loan into imaging database and split docs
• Opened loan, ordering appraisal, title, flood, usps, transcripts and submitted loan to processor
• Communicated any changes to the sale price, the loan, etc
• To all parties involved along with communication to borrower and selling agent regarding status of loan at certain milestones
• Assisted processor in communications with borrower and realtor, collected trailing docs; jumping in whenever necessary to meet the target dates
• Attended closings and at times closing both the loan and title side
• Assisted in post closing matters regarding our teams closed loans.

• Managed 20 plus processors
• Point of contact for managers regarding farming of loans, covering pipelines, rush underwriting requests, underwriting scenario and structuring advisement, sometimes mediator between loan officer and processor
• Worked consistently with underwriting, closing and managers insuring target dates met
• Daily pipeline review and management to insure movement of loans especially at peak times
• Quarterly review of underwriting grades, and QC review with all loan processors
• Assisted in creating internal policies and procedures
• With team developed Fannie Mae LQ Initiative and pre-closing policies and procedures, developed
• Flood Insurance policies and procedures, and implemented TRID Policies and Procedures
• Assisted in all roll out training both operations and sales
• Assisted in setting up internal company wide resource for guidelines, products, policies, procedures and also point of contact to assist in help requests
• Assisted closing department and closed loans under new TRID guidelines as part of the implementation and training on TRID; this at the same times rates had dropped substantially
• Interviewed and assisted with decision making in hiring and firing of employees
• Trained both new processors and processing assistants
• Managed branch operations in satellite office, completed payroll, time clock assistance and employee pto requests.

• Processed for top producers, maintained a 40-60 loan pipeline with closing 25-35 loans per month on average
• Assisted with new loan officer hires and training
• Cornerstone's policies and procedures.

• Processed and closed all loan products with pipeline average of 20-25 loans and closing 10-15 loans per month
• Assisted with follow up on third party origination leads.

• Processed pipeline of 40-50 loans with closing average 30 loans per month.

• Processed Private Client / Portfolio loans
• Averaged 25 closings per month with active average pipeline 35-40 loans
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Set up and completed loan submission packages.