Kristen Royer
Indianola,IA
Summary
Dynamic inside sales representative with extensive experience in managing customer interactions and enhancing operational efficiency. Known for building strong client relationships and resolving complex issues to improve satisfaction and drive sales growth.
Overview
2014
2014
years of professional experience
1
1
Certification
Work History
Living Skills Advisor
Christian Opportunity Center
Indianola, IA
2024 - 2024
- Responsible for supervising and providing interactive training for people with disabilities.
- Aid individual in accomplishing everyday tasks while encouraging self sufficiency.
- Medication administering and management
Substitute Teacher, K-12
Clovis Municipal Schools
Clovis, NM
2013 - 2014
- Delivered engaging lessons aligned with curriculum standards across diverse subjects.
- Implemented classroom management strategies to maintain a positive learning environment.
- Adapted instructional materials for varied student needs and learning styles.
- Collaborated with permanent teachers to support lesson continuity and student progress.
Inside Sales Representative
Bourns Inc.
Riverside, CA
07.2010 - 09.2013
- Developed and maintained relationships with clients to drive product sales and customer satisfaction for the Americas.
- Liaison between customers and internal departments to resolve customer queries with the development of a broader understanding of a problem from beginning to end; while ensuring customer communications are maintained throughout the process.
- Utilized SAP software to track sales activities and manage customer interactions effectively.
- Analyze and respond to customer generated order status, open order reports, performance reports and quotations as requested in a timely manner.
Front Office Coordinator
Steven E. Hodgkin M.D.
Victorville, CA
07.2009 - 07.2010
- Coordinated daily operations of front office, enhancing patient flow and satisfaction.
- Managed scheduling for appointments and procedures, optimizing clinic efficiency.
- Streamlined patient check-in processes, improving wait times and accuracy of information.
- Responsible for daily accounting end of days reports.
Talent Department Intern
Dr. Phil
Hollywood, CA
01.2009 - 05.2009
- Part of the guest relations team.
- Tracked show segments.
- Assured all show talent was properly cared for while put through hair, make-up and wardrobe.
Executive Producer Intern
The Doctors
Hollywood, CA
01.2009 - 05.2009
- Led production teams to deliver engaging content for daily broadcast episodes.
- Updated master show grids.
- Organized post-production scripts.
- Updated show schedules/ air-dates for Executive Producer.
- Responsible for screening phone calls to the executive producer.
Front Desk Receptionist
Desert Dental Group
Victorville, CA
05.2007 - 06.2008
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated with dental staff to ensure seamless patient flow and satisfaction.
- Processed insurance eligibility and computed charges for timely reimbursements.
Sales Representative
Cingular Wireless
Victorville, CA
04.2006 - 05.2007
- Developed and maintained strong customer relationships to enhance service satisfaction.
- Presented product features and benefits to drive sales conversions effectively.
- Resolved complaints, service issues, troubleshooting and other general questions or concerns.
- Analyzed market trends to identify potential growth opportunities and optimize sales strategies.
- Met all deadlines and quotas for the period.
Third Key Manager
Vans Off The Wall
Victorville, CA
12.2005 - 04.2006
- Supervised daily operations and maintained store standards to enhance customer experience.
- Trained/ mentored/ managed staff to improve performance and foster teamwork.
- Implemented inventory management systems to optimize stock levels and reduce loss.
- Count bank drop at the beginning and end of each shift.
Assistant Manager
Vans Off The Wall
Victorville, CA
03.2005 - 12.2005
- Led team in achieving sales targets through effective merchandising strategies.
- Mentored staff to enhance product knowledge and customer service skills and meet store quotas.
- Streamlined inventory management processes for increased efficiency and accuracy.
Education
Bachelor of Science -
Bachelor of Arts - Communications/ Mass Media
California State University of San Bernardino
San Bernardino, CA12-2008
Skills
- Managerial/ customer service/ sales experience
- Attention to detail
- Proactive, efficient team member
- Proficient with MS Office, Windows XP and Internet
Certification
Medication Manager Certification 9/05/2023
- Certificate of completion. 10 hours online curriculum and 3 hours clinical.
- California Basic Educational Skills Test (CBEST) 6/09/2012
Timeline
Inside Sales Representative
Bourns Inc.
07.2010 - 09.2013
Front Office Coordinator
Steven E. Hodgkin M.D.
07.2009 - 07.2010
Talent Department Intern
Dr. Phil
01.2009 - 05.2009
Executive Producer Intern
The Doctors
01.2009 - 05.2009
Front Desk Receptionist
Desert Dental Group
05.2007 - 06.2008
Sales Representative
Cingular Wireless
04.2006 - 05.2007
Third Key Manager
Vans Off The Wall
12.2005 - 04.2006
Assistant Manager
Vans Off The Wall
03.2005 - 12.2005
Living Skills Advisor
Christian Opportunity Center
2024 - 2024
Substitute Teacher, K-12
Clovis Municipal Schools
2013 - 2014
Bachelor of Science -
Bachelor of Arts - Communications/ Mass Media
California State University of San Bernardino