Kristen Saunders
Colorado Springs,Colorado
Summary
I would really like to succeed in property management and hopefully one day I get the skills in the training that I need to become a regional manager to work in the corporate office so I can work at all the properties and learn everything I can about property management.
Overview
17
17
years of professional experience
Work History
Leasing Professional
Mountain Crest Properties/ Rondell Homes
10.2024 - 08.2026
- Managed leasing processes, ensuring timely rental agreements and tenant onboarding.
- Developed marketing strategies to enhance property visibility and attract prospective tenants.
- Conducted property tours, showcasing features and benefits to potential renters.
- Assisted in lease negotiations, resulting in favorable terms for both tenants and management.
- Maintained accurate records of tenant interactions and lease agreements within property management software.
- Trained new leasing agents on best practices for customer service and sales techniques.
- Implemented resident retention programs, fostering community engagement and satisfaction among tenants.
- Analyzed market trends to adjust pricing strategies, optimizing occupancy rates across properties.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Distributed and followed up on tenant renewal notices.
Leasing consultant
Real Estate Personnel
05.2023 - 08.2024
- Real Estate Personnel is a temporary agency that helps property management companies that are in need of assistance with leasing consultants assistant property managers are property managers until they are. They are able to fill up their positions or they get the extra help done that they need. I have worked at a few different properties for them one as a leasing consultant, one as an assistant, property manager, and one as a property manager. in this position, I would do a lot of file audits. I did a lot of section 8 properties LIHTC properties HUD properties. The last one I was working at was where I was the property manager for a few months they just didn’t have the time to properly train me on the tax credit in the hood and how it worked at the time so they re-hired their old manager back so I am currently, unemployed at this time and seeking employment. That’s why I am interested in working with your company.
Assistant Manager
Beacon Property Management
08.2022 - 02.2023
- At Beacon management which was Wyndham Apartments, which was located in downtown Colorado Springs it was a senior citizen, subsidize housing property. There were two buildings. The property manager was responsible for managing and taking care of the one building and I was responsible for managing and taking care of the second building, at this job, I would take applications from senior citizens that were needing homes based off of their income. We would have to get their information such as banks statements, any kind of bonds or stocks that they would have if they owned homes any kind of cash assistance they were receiving from the state we would have to verify that we would have to take their section 8 housing checks if they would come in I would have to do end of month reports show apartments move them into their apartment homes I would also have to take their maintenance request. They did have any we were responsible for doing annual walk-throughs twice a year which I only did one and just making sure that they were comfortable and anything that they needed or any questions that they had I was there to answer. For my organized month Functions every month I would have a brunch or a luncheon for them and we will celebrate their birthdays by giving them birthday cards every month on their door for whoever birthday it was and also hand out any letters and I was responsible for creating the newsletter every month.
Leasing Consultant
Fort Carson Family Homes
11.2021 - 07.2022
- At Fort Carson family homes I was responsible for finding incoming soldiers that were being stationed to Fort Carson and their families that would fit their needs and what they would like. We also had to collect all of their information such as their Les we had to do background check at their previous home to check the conditions that they left the home in. We had to meet them at their home when they arrived at Fort Carson show them the home, read the least of them have them fill out the appropriate paperwork, answer any questions that they had. Show them how everything in the house works and we had to drive them around The Post to show them where the basic needs were that they would need as far as the grocery store the PX Restaurants parks community centers.
Leasing Consultant
Clearview Apartments
06.2009 - 10.2021
- I started with Griffis Blessing as a housekeeper, and worked my way up to a leasing consultants. I felt that I wanted to work more with the residence, one on one versus being in the apartments just cleaning them and not being able to have more of a relationship with the residence and the incoming residence. I answered the telephone phones. I did their applications background checks took their application fees. I did the tours took them to show them the models of the apartment homes. I also organize resident functions attended the resident functions. I live on properties so I was responsible for closing and unlocking the pool every day, and this is also where I received my NALP national Apartment leasing professional certificate.
- Fort Carson Family Homes
Education
High School - undefined
Sierra High School
01.1999
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Training and mentoring
- Customer service
- Lease renewals
- Relationship building
Other Activities
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Basis Section
I have excellent experience with one site or I guess Real page now I am also fluent with Yardie. I am able to scan checks with the check scanner. I know how to use Microsoft Word. I am fluent with Microsoft Outlook. I had taken many fair housing classes so I am up-to-date with all of the fair housing rules.
Timeline
Leasing Professional
Mountain Crest Properties/ Rondell Homes
10.2024 - 08.2026
Leasing consultant
Real Estate Personnel
05.2023 - 08.2024
Assistant Manager
Beacon Property Management
08.2022 - 02.2023
Leasing Consultant
Fort Carson Family Homes
11.2021 - 07.2022
Leasing Consultant
Clearview Apartments
06.2009 - 10.2021
High School - undefined
Sierra High School