Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Save

San Pedro,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Caregiver/PAL

Belmont Senior Living
06.2021 - Current
    • Built strong relationships with clients to deliver emotional support and companionship.
    • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
    • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
    • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Customer Service and Returns Representative

The Home Depot
03.2020 - 01.2021
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Associate of Science -

Los Angeles Harbor College
Wilmington, CA
2026

High School Diploma -

San Pedro High School
San Pedro, CA
06.2019

Skills

  • Retail Sales Customer Service
  • Brand Representation
  • Complex Problem-Solving
  • Credit and Cash Transactions
  • Issue Resolution
  • Telephone Answering

Timeline

Caregiver/PAL

Belmont Senior Living
06.2021 - Current

Customer Service and Returns Representative

The Home Depot
03.2020 - 01.2021

Associate of Science -

Los Angeles Harbor College

High School Diploma -

San Pedro High School

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