Kristen Schepansky
Troy,US
Summary
Resourceful worker with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
7
7
years of professional experience
Work History
Service Coordinator
BMW of Rochester Hills
Shelby Township, MI
05.2024 - 01.2025
- Participated in professional development opportunities to stay informed on industry trends through service packages, deals, and monthly lunch-in meetings.
- Coordinated delivery of services to clients, ensuring timely and efficient support through valets.
- Facilitated communication between clients, service advisors, and internal teams in regards of sale or service.
- Managed and updated client databases to ensure accurate and current information for Loaner Vehicle Agreements.
- In charge of maintaining and reporting condition of loaner vehicles in the fleet.
Restaurant Server
Mojave Cantina
Clawson, Michigan
10.2023 - 01.2024
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Fulfilled side task duties such as rolling silverware, wiping tables, sweeping, refilling ice and other sides.
- Answered phone calls in assistance to the Hostess that pertained order placing.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted other servers as needed during peak hours or special events.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Manager
Papa Romano's Pizza
Troy, US
09.2021 - 01.2024
- Key holder with responsibility of both opening and closing the store, handling register cash for both starting and end of day including tips.
- In charge of creating staff weekly schedules with approval of the Owner.
- Assisted in inventory maintenance and stock.
- Pizza maker and caterer preparer.
- Originally hired in as a front end worker, who participated in cashing out, cleaning, boxing food preparing salads, and taking phone call or walk-in orders.
- Moved to Delivery Driver who was in charge of had a share of store maintenance tasks.
- Once promoted to Manager I participated in all areas of support.
- Monitored staff performance and addressed issues.
Certified Trainer
Chick-fil-A
Troy, US
12.2019 - 07.2021
- Devised and implemented educational programs that took into account individual strengths and end goals
- Monthly service and customer satisfaction goals were all met
- Orientation was planned and assisted by me and the Trainer Director
- On-site training was provided by me
- Created instructions, documents, and quizzes for various types of training courses
Front of House Worker
Dairy Queen (Treat)
Troy, US
07.2018 - 09.2019
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times
- Solved dissatisfaction of food issues, improved operations, and provided excellent customer service
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Promoted by the owner to become Certified Trainer at Chick-fil-A and a manager at Papa Romano's
Education
High School Diploma -
Athens High School
Troy, MI06-2022
Accounting And Finance
Oakland Community College
Royal Oak, MISkills
- Employee scheduling
- Staff training/development
- Customer satisfaction
- Organization
- Financial Management
- Staff management
- Telephone communication
- Schedule coordination
Timeline
Service Coordinator
BMW of Rochester Hills
05.2024 - 01.2025
Restaurant Server
Mojave Cantina
10.2023 - 01.2024
Manager
Papa Romano's Pizza
09.2021 - 01.2024
Certified Trainer
Chick-fil-A
12.2019 - 07.2021
Front of House Worker
Dairy Queen (Treat)
07.2018 - 09.2019
High School Diploma -
Athens High School
Accounting And Finance
Oakland Community College