KRISTEN SHIELDS
Knoxville,TN
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Harris Orthopedics and Sports Medicine
11.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Fitted casts, braces, and splints.
- Schedule all appointments, surgeries, pre ops, and post ops for the Surgeon I work with,
- Processed FMLA forms and VA authorizations for patients.
Officer
California Department of Corrections
11.2018 - 05.2023
- As an Officer for the department, it was my duty to maintain the safety and security of the institution
- I had to respond to incidents, escort inmates to appointments, do security checks, inventory checks, wrote many reports and conducted counts
Assistant Manager/ Manager
Sprint
02.2016 - 11.2018
- Managed all aspects of store.
- I did the scheduling, hiring, and made sure that our store was always reaching our weekly goals
- Strived to exceed customer expectations on every interaction.
- I rang up sales and created accounts
- Executed tasks with minimal oversight.
Education
Kinesiology
University of New Mexico
Albuquerque, NMSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Teamwork orientation
- Physical therapy coordination
- Leadership qualities
- Sports medicine
- Innovation and creativity
- Strong communication
References
- Dr. Joshua Patton, (239) 450-2873
- Crystal Nations , Clinical Coordinator (828) 736-8316
Timeline
Medical Assistant
Harris Orthopedics and Sports Medicine
11.2023 - Current
Officer
California Department of Corrections
11.2018 - 05.2023
Assistant Manager/ Manager
Sprint
02.2016 - 11.2018
Kinesiology
University of New Mexico
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