Kristen Skinner
Tewksbury,MA
Summary
Dynamic administrative professional with a vibrant personality and exceptional ability to quickly grasp new concepts, driving success through high standards and performance objectives. Proven expertise in building genuine relationships with colleagues across multiple office locations, delivering superior executive support, and effectively managing office operations. Recognized as a collaborative team player and adept multitasker, thriving in fast-paced environments while skillfully juggling multiple assignments with discretion, urgency, and diplomacy. Strong analytical thinker committed to exercising sound judgment and maintaining a results-oriented focus.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
Shady Hill School
09.2021 - Current
- Deliver administration support to private coeducational day school for children in Pre K- Grade 8
- Provide administrative support to Assistant Head of School, Director of Equity and Inclusion and Executive Director of Training Center
- Manage Admissions process for Teacher Training Center review applications, set up meetings, screen candidates as well as support the current and past cohort
- Maintained clear communication, trust and support between internal staff members & parents/caregiver in the community; and handle confidential and non-routine information
- Executed a broad range of administrative tasks including scheduling meetings, managing calendars, setting up zoom calls, communicating with internal and external members of The Shady Hill Community
- Act as an executive gatekeeper in order to improve time management and maximize executive productivity
- Attend meeting with Leadership Team and take notes
- Schedule and manage logistic for hiring season & visitors to campus
- Provide logistic set up for events on campus
- Manage team of three that includes Kitchen Chef, Assistant Kitchen Associate & Front Desk Coordinator
- Approve payroll and expenses for direct reports
- Manage SchoolPass for School Community
- Provide Backup support for Front Desk & Kitchen
Administrative Assistant
Shady Hill School
09.2021 - 09.2024
- Deliver administration support to private co educational day school for children in PreK- Grade 8
- Provide administrative support to Assistant Head of School, Director of Equity and Inclusion and Executive Director of Training Center
- Manage Admissions process for Teacher Training Center review applications, set up meetings, screen candidates as well as support the current cohort
- Maintained clear communication, trust and support between internal staff members & parents/caregiver in the community; and handle confidential and non-routine information
- Executed a broad range of administrative tasks including scheduling meetings, managing calendars, setting up zoom calls, communicating with internal and external members of The Shady Hill Community
- Act as an executive gatekeeper in order to improve time management and maximize executive productivity
- Attend meeting with Leadership Team and take notes
- Schedule and manage logistic for hiring season & visitors to campus
- Provide logistic set up for events on campus
- Support School Community with before and after school dismissal of students
Administrative Assistant
Grand Circle
06.2003 - 03.2020
- Delivered full-service executive administration support for a multi-million dollar travel company that specializes in vacations of international discovery, and employs more than 3000 people, with headquarters in Boston, and 40 offices worldwide.
- Provided administrative support to the Senior Vice President as well as regional associates in Boston, Florida and California
- Exercised judgment and discretion, while managing competing demands for several executive member’s time; acted as an executive “gatekeeper” in order to improve time management and maximize executive productivity
- Maintained clear communication credibility, trust and support between the C-Suite and internal staff members; facilitated communication between departments and handled confidential and non-routine information
- Effectively managed extremely active calendars to ensure business needs are met; initiated prompt/professional interactions with internal and external contacts through all channels of communication (in person, phone calls, correspondence, and email)
- Executed a broad range of administrative tasks including scheduling meetings, setting up conference calls, travel arrangements, greeting/receiving visitors and expense reports
- Streamlined processes in order to create efficiencies, improve productivity and ensure company compliance
- Managed, tracked and approved departmental vacation and personal time off
- Other responsibilities include expense payroll processing, executive correspondence and database management
Group Sales Coordinator
Grand Circle
02.2005 - 02.2016
- Primary support person for Senior Vice President, Marketing Vice President and the National Sales Team.
- Managed multiple projects simultaneously and prioritize based off evolving organizational needs; ensured lines of communication remained open, objectives were clearly communicated and deadlines were met
- Developed and maintained positive working relationships with staff, internal departments and outside vendors to effectively coordinate activities and collaborate on special projects
- Planned, coordinated and managed the annual Group Leader National Event including venue selection, A/V requirements, travel arrangements, site logistics, budgets, food programs and vendor management
- Member of core team responsible for in increasing Groups Department passengers by 150% over 3 years
- Awarded - Teamwork Award September 2016
- Previous Roles – Grand Circle, Associate (16 Years at Grand Circle)
Education
Hospitality
Newbury College
Boston, MA01.1999
Certificate - Travel Agent Program
Travel Education Center
Cambridge, MA06-2021
Skills
- Proficient in MS Office Suite and G Suite
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
Certification
CPR & First Aid Certified August, 2025
Timeline
Operations Manager
Shady Hill School
09.2021 - Current
Administrative Assistant
Shady Hill School
09.2021 - 09.2024
Group Sales Coordinator
Grand Circle
02.2005 - 02.2016
Administrative Assistant
Grand Circle
06.2003 - 03.2020
Hospitality
Newbury College
Certificate - Travel Agent Program
Travel Education Center
Awards
Awarded - Teamwork Award September 2016
Core Competencies
Executive Support, Administrative Operations, Calendar Management, Travel Arrangements, Meeting Minutes, Interdepartmental Communication, HR Support, Event Planning, Project Management, Vendor Management, Employee Onboarding, Budget Management, Expense Reports, Multitasking & Prioritization, Office Management, Front Desk, Calendar Management, Protecting Executives time & priorities, School Administration
Volunteer
- Ryan School PAC Secretary - Tewksbury MA 2021 - 2022
- Tewksbury Girls Softball, Tewksbury, MA 2021 - 2025
- Vice President (2023 - 2025)
- Communication Manager (2021 - 2023)