Kristen Smith
Canastota,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Sales and Service
R&S Auto Parts
Yorkville, NY
03.2021 - 07.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Bar Manager
Jack's Or Better
Canastota, New York
01.2017 - 03.2021
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Implemented strategies designed to increase revenue through upselling techniques.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Assisted with planning special events such as benefits, fund raisers, weddings, and celebrations of life.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Education
Some College (No Degree) -
Canastota High School
Canastota, NY06-1989
Skills
- Task prioritization
- Teamwork and collaboration
- Self-Directed
- Relationship building
- Recordkeeping
- Multitasking Abilities
- Organizational skills
- Problem-solving
Timeline
Customer Sales and Service
R&S Auto Parts
03.2021 - 07.2024
Bar Manager
Jack's Or Better
01.2017 - 03.2021
Some College (No Degree) -
Canastota High School