Lynn Diminico
East Providence,RI
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
31
31
years of professional experience
Work History
Customer Service Representative /Sales Associate
Nepco Products
East Providence, RI
12.1994 - Current
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Develop strong relationships with customers by providing personalized assistance and support.
- Update system with order specifics and customer details, preferences, and billing information.
- Maintain a high level of professionalism when dealing with difficult customers.
- Develop strong customer relationships to encourage repeat business.
- Communicate with customers by telephone and e-mail to provide information about products or services and take orders.
- Provide accurate information about products and services to customers.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
East Providence High School
East Providence, RI06-1989
Skills
- Customer service
- Sales support
- Record keeping
- Product knowledge
- Order processing
- Effective communication
- Problem solving
- Time management
- Active listening
- Excellent communication
- Friendly, positive attitude
- Attention to detail
- Data entry
- Technical support
- Task prioritization
Timeline
Customer Service Representative /Sales Associate
Nepco Products
12.1994 - Current
High School Diploma -
East Providence High School