Kristen Swanhart
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Diligent Bar Manager with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
30
30
years of professional experience
Work History
National Team Lead
Lockhart Inside TEXAS LIVE
08.2018 - Current
- Led cross-functional teams to improve project delivery timelines and enhance team collaboration.
- Developed and implemented strategic initiatives that increased operational efficiency and reduced costs.
- Facilitated training sessions for new team members, promoting knowledge sharing and skill development.
- Analyzed performance metrics to identify areas for improvement, driving continuous process optimization.
- Oversaw project budgets, ensuring resources were allocated effectively to meet organizational targets.
- Enhanced communication channels among departments, improving information flow and decision-making processes.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Pouring Bar Manager
Bar Louie
02.2014 - 08.2018
- Oversaw daily bar operations, ensuring exceptional service and efficient workflow.
- Trained and mentored staff on beverage preparation and customer engagement techniques.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed seasonal drink menus, enhancing customer experience and driving sales growth.
- Managed vendor relationships, negotiating contracts for supplies and equipment procurement.
- Analyzed sales data to identify trends, adjusting offerings to meet customer preferences effectively.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Increased revenue with creative marketing initiatives and promotional events.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Bar Manager
Tillman's Roadhouse
01.2012 - 02.2014
- Proficient in cost savings, currently saving the company:
- $37K in inventory over 7 months
- 34% in labor costs
- 35% in beer and wine costs from 57% to 22%
- Currently constructing an extensive wine menu and made from scratch drink menu to increase sales
- Active in creating and implementing activities, such as “Yappy Hour” which promotes bringing your dog to the patio to emphasis the premises as ‘pet friendly'
- Trained and mentored staff in mixology techniques and customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
General Manager/Managing Partner
Grill 1709
12.2009 - 12.2011
- Efficient, high energy professional approach to store operations management
- Balance service with cost to ensure profitability
- Promotes guest satisfaction for steady, repeat business
- Coach/schedule servers to maximize performance
- Purchase/control inventory with attention to budget guidelines
- Monitor BOH for sanitation, food quality, consistency and presentation
- Initiated sales classes, contest, wine and beer seminars for servers and bartenders to ensure ability to describe/sell new products
- Developed new menu items to increase sales
Bar Manager
Fats Billiards
03.2009 - 12.2009
- Responsible for running all aspects of the bar, including but not limited to:
- Cleanliness, set up
- Inventory procedures; orders, checking and stocking
- Implemented systems for staffing, scheduling, inventory and training
- Coordinated events and promotions; pool league, dart league, happy hour and sporting events
- Excellent communication skills with employees and guests
Assistant General Manager
Lonnegan's Sports Bar & Grill
11.2007 - 02.2009
- Proven leadership/managerial abilities; able to motivate personnel to reach desired objectives
- Increase sales, ensure proper ring ups and implementing/enforcing house rules
- Successfully implemented inventories and cost control aspects to running of the business
- Recruited musical acts to enhance atmosphere, which increased traffic and revenue
- Coordinated events:
- Karaoke
- Open mic night
- Pool leagues
- Dart leagues
- Poker tournaments
- Chili cook off
- Bike night
- The ticket
MIT Trainer/Area Training Coordinator/Server/Bartender
Bennigans
09.1995 - 11.2007
- FOH/BOH operations
- Assess problems/initiate correct/corrective action
- Lead all training aspects of Fort Worth based facilities
- Participated in promotions to increase sales and accountability
- Able to motivate personnel to high performance standards
- Demonstrated success in organizing tasks and increasing efficiency
Skills
- Attention to detail
- Performance monitoring
- Coaching and mentoring
- Conflict resolution
- Performance improvement
- Workplace safety
- Quality control
- Operations management
- Production monitoring
- Product management
- Complaint resolution
- Schedule management
- Process improvement
- Diversity and inclusion
- Trend tracking
- Corporate social responsibility
- Client communication
- Employee training
- Task delegation
- Marketing
Accomplishments
~Broke 12 year standing sales record for single bar sales
~Awarded Customer Service Employee of the Year 2021
Timeline
National Team Lead
Lockhart Inside TEXAS LIVE
08.2018 - Current
Pouring Bar Manager
Bar Louie
02.2014 - 08.2018
Bar Manager
Tillman's Roadhouse
01.2012 - 02.2014
General Manager/Managing Partner
Grill 1709
12.2009 - 12.2011
Bar Manager
Fats Billiards
03.2009 - 12.2009
Assistant General Manager
Lonnegan's Sports Bar & Grill
11.2007 - 02.2009
MIT Trainer/Area Training Coordinator/Server/Bartender
Bennigans
09.1995 - 11.2007
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