Kristen Thilman
Indianapolis,IN
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Offering 13 years of experience in the restaurant industry. Experienced in large scale, banquet events as well as intimate, fine dining experiences. Successful at building relationships with customers to increase likelihood of repeat business. Extremely fast learner outstanding communication skills, a great problem solver and strong attention to detail. Highly organized and personal server with experience, providing exceptional customer service and establishments, raging from casual to fine dining restaurants.
Overview
6
6
years of professional experience
Work History
Server
McCormick & Schmick's Seafood & Steaks
Indianapolis, IN
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new servers on customer service, cash handling, and menu knowledge.
- Contributed to the team, effort by completing side work and other task as needed.
- As captain banquet server, contributed to banquets by preparing, organizing, and executing banquets of many different groups, companies, and sizes.
Server Shift Leader
Champps Restaurants
Indianapolis, IN
03.2021 - 06.2021
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Lead Supervisor
Chili's Restaurant
Indianapolis, IN
02.2018 - 02.2021
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
Education
Core 40 Diploma -
Warren Central High School
Indianapolis, IN06.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- High-Volume dining
- Hospitality service expertise
- Communication skills
- Sales Expertise
Timeline
Server
McCormick & Schmick's Seafood & Steaks
07.2021 - Current
Server Shift Leader
Champps Restaurants
03.2021 - 06.2021
Lead Supervisor
Chili's Restaurant
02.2018 - 02.2021
Core 40 Diploma -
Warren Central High School