Behavioral Health Specialist
Open To Work
Kristen Thomas
Nevada Regional Medical Center
Nevada,MO
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Mental Health TechnicianClinical Intake CoordinatorCase Manager
Location Preference
On-SiteRemote
Location:
Nevada, MO
Open to relocation:
No
Important To Me
Work-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match
1
Certification
11
years of professional experience
Dynamic mental health professional with extensive experience at Nevada Regional Medical Center, skilled in crisis intervention and compassionate care. Proven track record in developing tailored treatment plans and enhancing patient outcomes through effective communication and behavior management. Committed to fostering a safe environment and empowering clients in their recovery journey.
Work History
Mental Health Technician
10 Months- Monitored patient behavior and emotional well-being to ensure safety and compliance with treatment plans.
- Assisted nursing staff in implementing individualized care strategies based on patient assessments.
- Documented patient interactions and progress notes accurately to maintain comprehensive medical records.
- Supported therapeutic activities by facilitating group sessions and engaging patients in coping skills development.
- Monitored patient behavior and mental status to ensure safety and well-being.
- Facilitated group therapy sessions, promoting engagement and emotional expression.
- Trained new technicians on protocols, enhancing team efficiency and knowledge sharing.
- Provided crisis intervention techniques, de-escalating potentially volatile situations efficiently.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Clinical Intake Coordinator
4 Years- Coordinated patient intake processes, ensuring efficient data collection and accurate documentation.
- Developed and refined workflows to enhance operational efficiency in patient admissions.
- Collaborated with clinical staff to streamline communication regarding patient care needs.
- Utilized electronic health record (EHR) systems for effective management of patient information.
- Conducted initial assessments to determine appropriate service referrals for patients.
- Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Managed scheduling of assessments and appointments for diverse patient populations.
- Implemented electronic health record (EHR) systems to improve documentation efficiency and accuracy.
- Trained new employees on intake protocols and best practices in patient communication.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Developed effective training materials for new employees to expedite their understanding of job responsibilities and improve overall performance.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Case Manager
6 Years 6 Months- Coordinated comprehensive care plans for diverse patient populations.
- Assessed patient needs and developed tailored service strategies.
- Facilitated interdisciplinary team meetings to enhance communication and collaboration.
- Monitored patient progress, adjusting care plans as necessary for optimal outcomes.
- Established strong relationships with community resources to support patient access to services.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated patient care plans, ensuring alignment with treatment goals and resources.
- Conducted comprehensive assessments to identify patient needs and service gaps.
- Collaborated with healthcare teams to develop effective interventions and support strategies.
- Educated patients and families on available resources, enhancing understanding of healthcare options.
- Facilitated communication between patients, providers, and community services for optimal support.
- Implemented quality improvement initiatives to streamline case management processes and increase efficiency.
- Mentored junior staff on best practices in case management, fostering professional development within the team.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
- Medical Billing And Coding
Master of Science - Psychology
Skills
Nonviolent crisis intervention (NVCI)
Certification
Medical billing and coding
Timeline
Mental Health Technician
Nevada Regional Medical Center
10.2025 - CurrentRead More
Clinical Intake Coordinator
Heartland Behavioral Healthcare
09.2021 - 09.2025Read More
Case Manager
Nevada Regional Medical Center
03.2015 - 09.2021Read More
Preppy
from Medical Billing And Coding
Read More
University of Phoenix
Master of Science from Psychology
Read More