Kristen Thompson-Dembeck
Rockville,USA
Summary
Dynamic Senior Instructional Designer specializing in the creation of effective eLearning solutions, driving learner engagement and performance improvements. Led the conversion of 30 eLearning modules, mentored emerging designers, and conducted quality assurance, significantly enhancing training outcomes and team capabilities.
Overview
25
25
years of professional experience
Work History
Sr. Instructional Designer/Facilitator
BlueCross BlueShield
07.2023 - 07.2026
- Converted 30 Captivate eLearning modules to Articulate Storyline, improving accessibility and user experience.
- Developed eLearning modules for Health Claims Possessed computer program using Captivate, enhancing learner engagement and knowledge retention.
- Facilitated Train-the-Trainer sessions
- Conducted synchronous Instructor Lead training
- Mentoring and cultivating other ISDs
- Conduct quality assurance on presentations
- Developed Technical Job Aids for claims processing programs using Cavana/Publisher
Technical Training/Senior analyst/Instructional Designer (ID)
Cigna Healthcare
03.2022 - 07.2023
- Developed Medicare Sales ILT documents including train-the-trainer materials, job aids, and certification exams to enhance agent training effectiveness
- Developed eLearning modules for a number of Medicare Sales using Articulate 360
- Conducted needs analysis to identify training requirements for insurance agents, ensuring comprehensive coverage of necessary topics
- Facilitated Train-the-Trainer sessions, equipping facilitators with tools and skills to effectively train Medicare Sales agents
- Work with facilitators to create presentation slide decks for the various Medicare enrollment periods
- Conduct quality assurance on presentations
- Developed content for, editing of, and scripting for online courses
- Developed storyboards for certification of insurance agents
- Provide 1 on 1 consultation to Medicare Sales agents
- Mentored junior instructional designers, providing guidance and support in their development.
- Created job aid for fellow IDs for the process of navigating the LMS
- Mentoring and cultivating Jr. ISD
- Supported initiatives related to Medicare and Medicaid services.
Instructional Systems Designer -Contract
AMTIS
Washington, USA
01.2022 - 03.2022
- Create storyboards, scripts, scenario-based instruction, and other advanced learning strategies to meet the needs of the learners with the use of Nearpod
- Developed and delivered relevant curriculum for FAA, ensuring alignment with organizational training goals
- Conducted quality assurance on presentations, enhancing content accuracy and engagement
- Created storyboards, scripts, and scenario-based instruction using Nearpod to address learner needs
- Provide expertise in the creation of processes and implementation of distributed learning
Instructional Systems Designer
Leidos
Washington, USA
11.2017 - 12.2021
- Conducted needs assessments to identify performance and knowledge gaps; wrote learning objectives, content, and training/project plans at curricula level.
- Developed and delivered relevant curriculum for FAA, ensuring alignment with organizational goals.
- Development of lesson objectives based on Adult Learning Principles using Articulate 360
- Create asynchronous and synchronous instruction designed for a distributed learning environment
- Create high-impact, real-world case studies, simulations and exercises
- Created high-impact case studies, simulations, and exercises to enhance learner engagement and application of knowledge.
- Developed content for, editing of, and scripting for online courses
- Developed Trainings for 23 FAA computer applications
- Developed test questions for WBT (within Articulate 360) and ILT trainings (within PowerPoint)
- Collaborate with graphic designers to create rich media
- Provide expertise in the creation of processes and implementation of distributed learning
- Developed detailed course materials and courseware, including product testing and maintenance.
- Ability to work independently as well as Interact and work efficiently with SMEs and other members of the development team
- Exhibits sensitivity to cultural diversity in all content, simulations and activities
- Development and maintenance of project SharePoint site
- Development of various Job Aids and Onboarding materials
- Provided guidance and support to junior instructional designers to enhance their skills and knowledge.
- Conducted testing of online courses on the Learning Management System to ensure functionality and usability.
- Work with programmers to ensure interactivity functions correctly
Training Specialist
Leidos
Bethesda, USA
03.2017 - 11.2017
- Conducts needs assessments, identifying specific performance gaps and knowledge gaps. Writes effective learning objectives, content, and training/project plans at curricula level
- Developed user-friendly job aids to facilitate the understanding of complex processes. and storyboards, and conducted monthly ILTs on technical content developed by Leidos’s computer programmers (Salesforce) to enhance user understanding
- Managed training materials on SharePoint site for team member access.
- Creation of job aids, storyboards and conducting monthly ILTs on technical content developed by Leidos’s computer Programmers (Salesforce)
- Conducted needs assessments to identify performance and knowledge gaps; wrote effective learning objectives and developed training/project plans at curricula level to address these gaps
- Created and implemented training delivery plans, integrating them with related work streams in project environment using SAM method to ensure cohesive training initiatives
- Provide one-on-one counseling to various study members who use the ClinicalDashboard program, the Grants System and various Software applications
- Customized training materials to align with diverse learner needs and preferences. to meet the needs of international facilitators and learners
- Works with subject matter experts to obtain content and to develop relevant case studies and exercises
- Creates high-impact, real-world case studies, simulations and exercises
- Balances recommendations specific to various instructional strategies and delivery methods with department standards and templates
- Exhibits sensitivity to cultural diversity in all content, simulations and activities
- Facilitated meetings to discuss progress and strategies for training project development.
Technical Training Assistant
Westat
Rockville, USA
07.2012 - 03.2017
- Experience designing for and/or facilitating in live, virtual classroom tools (e.g.; Adobe Connect, WebEx, or similar)
- Experience curating learning experiences into a meaningful, easily accessible format for learners using the ADDIE
- Utilized graphic design and multimedia tools to develop engaging training content.
- Facilitated contract proposal submissions by organizing and preparing required materials.
- Develop storyboards for online courses as well as Instructor-led courses
- Creation of 508 compliant trainings for CRSS-DAIDS and NHLBI, USAID, USAMMDA
- Technical training and LMS tracking and maintenance of learning modules
- Develop storyboards for online courses as well as Instructor-led courses
- Creation of Job aids, User Manuals, SOPs, and Work Instructions
- Managed LMS and assigned trainings to facilitate learner access and tracking
- Copyright procurement and development of training manual
- Publication of copyright procurement steps and procedures info-graphic
- Assist with the development of a SharePoint site and the creation of a user’s manual
- Assist with contract proposal submission
- Provide one-on-one counseling to various study members who use the RDC program
- Conducted literature reviews with SMEs to identify and curate relevant training content
- Conducting literature reviews in partnership with SMEs to uncover training content
- Review audio for secondary edits and final touches
- Develop Oracle Clinical training section of a MOP
- Creation of the Oracle RDC 5.1 Training (WBT, assessments, job aids)
- Creation of the Oracle RDC 5.1 Training (WBT, assessments, job aids)
Site Visit Manager (created position)/ISD
American Psychological Association
Washington, USA
02.2007 - 02.2011
- Act as the primary contact person for all things related to an APA accreditation site visit
- Manage and oversee the work of the site visit coordinator
- Develop strategies to recruit and retain accreditation site visitors
- Presented/Trained potential accreditation site visitors
- Implemented the technical training of accreditation site visitors
- Developed business partnerships to enhance training opportunities. - contact and secure training venues at the various Psychological Associations’ meetings
- Project planning and extensive travel to these meetings representing the accreditation office
- Event planning at various psychological association meetings – approx. 10 per year
- Liaison for the Commission on Accreditation
- Development of training presentations and other printed materials used in accreditation workshops
- Development of distance learning platforms
- Creation of staff training manual
- Proficiency in supervising and motivating subordinates
Site Visit Coordinator/ISD
American Psychological Association
Washington, USA
05.2005 - 02.2007
- Primary contact person for site visitors and University/Program Officials regarding site visits
- Liaison for the Committee on Accreditation
- Coordinated logistics for 5+ association meetings annually, including travel to event locations
- Developed and distributed printed materials for accreditation site visits to enhance visitor experience
- Development of site visitor manual and trainer at professional meetings
- Development of accreditation workshop materials and event planning
- Recruitment of volunteer accreditation site visitors
- Obtained continuing education approval for programs to enhance professional development opportunities. and management/issuing certificates
- Delivered successful presentations to diverse audiences, effectively communicating accreditation processes and outcomes
Sr. Psychiatric Rehabilitation Counselor
Threshold Services
Rockville, USA
08.2001 - 05.2005
- Provided one-on-one psychological counseling to chronically mentally ill clients, fostering therapeutic relationships and enhancing client well-being
- Liaised between governmental agencies and clients to ensure access to essential services and resources
- Medication monitoring
- Develop and run client activities
- Developed and facilitated client activities to promote social engagement and skill development
- Oversaw medication distribution and adherence
- Prepare governmental needs & growth assessments
- Developing financial budgets for clients
- Sr. Medication Coordinator
Education
Masters of Science - Instructional Design and Technology
Southern New Hampshire University
Manchester, NHBachelor of Arts - Sociology
Acadia University
Wolfville , Nova ScotiaBachelor of Science - Immunology
Dalhousie University
Halifax, Nova ScotiaSkills
- Articulate Storyline
- Captivate
- Articulate 360
- Learning management systems
- Video editing
- Camtasia
- Screen capture
- Snagit
- PowerPoint
- 508 Compliance
- XApi(TinCan)
- Rise
- Creative Cloud
- InDesign
- Moodle
- Blackboard
- Vyond
- Canvas
- WellSaid
- Spreadsheets and Databases
- Excel
- Microsoft Project
- Trello
- JIRA
- MURAL
- Skype TEAMS
- Trello
- Nearpod
Languages
- English (primary)
- French
Clearance
Public trust
Timeline
Sr. Instructional Designer/Facilitator
BlueCross BlueShield
07.2023 - 07.2026
Technical Training/Senior analyst/Instructional Designer (ID)
Cigna Healthcare
03.2022 - 07.2023
Instructional Systems Designer -Contract
AMTIS
01.2022 - 03.2022
Instructional Systems Designer
Leidos
11.2017 - 12.2021
Training Specialist
Leidos
03.2017 - 11.2017
Technical Training Assistant
Westat
07.2012 - 03.2017
Site Visit Manager (created position)/ISD
American Psychological Association
02.2007 - 02.2011
Site Visit Coordinator/ISD
American Psychological Association
05.2005 - 02.2007
Sr. Psychiatric Rehabilitation Counselor
Threshold Services
08.2001 - 05.2005
Masters of Science - Instructional Design and Technology
Southern New Hampshire University
Bachelor of Arts - Sociology
Acadia University
Bachelor of Science - Immunology
Dalhousie University