KRISTEN TREAT
Broken Arrow,United States
Summary
I am a friendly, loyal, and dedicated individual who has an ambition to succeed in any given environment. I have over 12 years of experience in customer service and over 4 years in new accounts and loan processing. I love to learn, and am always up to a challenge, whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
9
9
years of professional experience
Work History
Member Service Representative
CurrentSenior MSR, Communication Federal Credit Union
Broken Arrow, United States
09.2018 - 09.2020
- Complete loan applications
- Analyze financial histories Manage customer accounts, Consulted with customers to understand their desires and suggest the best products to meet their needs
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Engaged customers and built connections using a positive, upbeat attitude
- Boosted team success by working well with all members and cross-training in different positions and departments
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Compiled the complete credit and financial statements for each applicant as part of the application processes
- Stayed current on the loan market, available products and strategies for bringing in new customers
- Accurately opened new accounts by correctly compiling the customer's information and filing related forms
- Assessed the creditworthiness of applicants by obtaining histories from reporting agencies
- Helped customers understand available services and select the best fitting bank product, such as a deposit account or investment strategy
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Teller
American Heritage Bank
Sapulpa, United States
08.2016 - 09.2018
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Ordered an appropriate supply of cash each day to meet expected demands
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Sorted and filed transaction documentation to maintain complete records
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Engaged customers and built connections using a positive, upbeat attitude
- Processed and balanced large bank deposits including large amounts of cash and checks.
Sales Associate
Walmart Pharmacy
Glenpool, United States
11.2015 - 07.2016
- Assisted customers and patients by offering information on goods and services
- Developed strong relationships with valued customers to cultivate customer loyalty
- Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities
- Registered all related sales on the assigned cash register; collected and handled cash
- Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures
- Resolved customer issues and answered questions to ensure a positive customer experience
- Made telephone calls to Physicians, customers, and patients
- Helped the pharmacy department with inventory processes to ensure a smooth process flow and customer experiences
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store
- Manager, including utilizing pharmacy systems to enter patient and drug information
- Kept the pharmacy's financial and administrative records current by handling filing, recordkeeping and insurance billing
- Handled drug stock correctly to secure the inventory and prevent spoilage of
- Education perishable medications and solutions
- Processed new prescriptions and created accounts to manage the customer's orders
- Efficiently assisted customers with all their pharmacy needs such as locating merchandise and answering service questions.
Teller
Tulsa Federal Credit Union
Tulsa, United States
05.2011 - 06.2012
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Sorted and filed transaction documentation to maintain complete records
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
- Ordered an appropriate supply of cash each day to meet expected demands
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Provided expert service by communicating information to customers and following up on promises.
Teller
IBC Bank
Sapulpa, United States
06.2009 - 05.2011
- Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
- Sorted and filed transaction documentation to maintain complete records
- Supported customers by coordinating special actions like ordering new bank cards and personal checks
- Ordered an appropriate supply of cash each day to meet expected demands
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers
- Provided expert service by communicating information to customers and following up on promises
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
Member Relationship Specialist/Loan Officer
Oklahoma Central Credit Union
Tulsa, OK
09.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked with clients to address and respond to client and partnership management issues.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Advised clients on mortgage, education and personal loans.
- Developed prospects for new loans by conducting cold calls weekly.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
Education
Clerk : Business
Central Technology Center - Sapulpa Campus
Sapulpa, OKHigh School Diploma -
Sapulpa High School
Sapulpa, OK05.2008
Skills
- Upbeat and Positive Personality
- Certified Notary in Oklahoma
- NMLS Licensed
- Customer Account Management
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upselling Products and Services
Timeline
Member Relationship Specialist/Loan Officer
Oklahoma Central Credit Union
09.2020 - Current
Member Service Representative
CurrentSenior MSR, Communication Federal Credit Union
09.2018 - 09.2020
Teller
American Heritage Bank
08.2016 - 09.2018
Sales Associate
Walmart Pharmacy
11.2015 - 07.2016
Teller
Tulsa Federal Credit Union
05.2011 - 06.2012
Teller
IBC Bank
06.2009 - 05.2011
Clerk : Business
Central Technology Center - Sapulpa Campus
High School Diploma -
Sapulpa High School