Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Tucker

Portland,OR

Summary

Dependable team member, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

15
15
years of professional experience

Work History

EVS/DMA

Kaiser
06.2023 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Server

Olive Garden Restaurant
03.2022 - 12.2022
  • Utilized POS system to receive and process food and beverage order
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server/Trainer/Bartender

Red Robin
11.2016 - 07.2021
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Cashier

Rite Aid
02.2009 - 09.2014
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

GED -

Clackamas Community College
Oregon City, OR
2009

Skills

  • Suggestive Selling
  • Food Sales and Promotion
  • Quality Control
  • Menu Memorization
  • Cash Management
  • Money Handling
  • Photo Imaging
  • Specialty Photo Items
  • Interior and Exterior Cleaning
  • Showroom Maintenance
  • Active Listening
  • Attention to Detail
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

EVS/DMA

Kaiser
06.2023 - 01.2024

Server

Olive Garden Restaurant
03.2022 - 12.2022

Server/Trainer/Bartender

Red Robin
11.2016 - 07.2021

Cashier

Rite Aid
02.2009 - 09.2014

GED -

Clackamas Community College

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