Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Kristen Walschburger

Kristen Walschburger

Huntley,IL

Summary

Knowledgeable and motivated guest service provider with 19 years of dedicated customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Overview

20
20
years of professional experience

Work History

Delivery Associate

Reef Technology
Austin, TX
05.2020 - 08.2020
  • Organized, prioritized, and distributed orders for 13 food trucks.
  • Analyzed data entry and kept records accurate and up to date to prevent errors in processing.
  • Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and shipping.
  • Secured items and loaded truck properly to prevent damage.
  • Completed on-time deliveries using most efficient routes.
  • Communicated schedule changes, requests, complaints, and feedback to management for swift resolution.

Freelance Cosmetologist

Kristen Marie Designs
Austin, TX
02.2011 - 03.2020
  • Responsible for maintaining individual client satisfaction to uphold exceptional reputation.
  • Designed independently and collaborated with teams for events, such as, weddings, hair expos, competitions, annual fashion shows, film, and photoshoots.
  • Expanded my ability to work calmly under immense pressure within targeted time frame.
  • Utilized critical thinking to break down problems, evaluate solutions, and make proper decisions.
  • Made fashion accessories, jewelry, hairpieces, and wigs.
  • Produced original, creative content for social media platforms.
  • Used Microsoft Word, Excel, and other software tools to create documents and other communications.
  • Volunteered haircuts for homeless to build confidence to those in need.
  • Coordinated fundraisers for charity and networking.

Licensed Cosmetologist/Barber

Fades Barbershop
Round Rock, TX
01.2019 - 02.2020
  • Managed fast-paced business customer service with quick resolution to specific requests and inquiries.
  • Responsible for exceeding expectations in delivering superior levels of service.
  • Aligned fully booked schedule effectively to increase client retention.
  • Scheduled appointments and rearranged individual time slots to meet demand.
  • Actively listened to client requests and responded to client concerns in a calm, concise, and timely manner.
  • Displayed excellent attention to detail, revamped styles, haircuts, color, fades, and shaves.
  • Initiated memorable guest experiences with bonus services such as, shoulders, head and neck massages.
  • Took great pride in ensuring above-average experience to guarantee ggggghrrepeat business.

Licensed Cosmetologist

Visible Changes
Cedar Park, TX
12.2008 - 12.2018
  • Streamlined dedicated client list of up to 80% repeat customers and 20% walk-in clients daily.
  • Successfully built strong and lasting rapport through consistent delivery of requested services with exceptional results.
  • Consulted with effective communication to identify desired goals for hair style and care.
  • Innovated precision haircuts and unique styles with personalized techniques and tools.
  • Nurtured each guest with product knowledge and self-maintenance.
  • Increased awareness of add-on services and products to boost sales.
  • Amplified salon retail sales goals by 25% annually.
  • Grew sales with confidence, strong work ethic, and specialized beauty care plans.
  • Pursued regular training workshops to stay current with latest trends and skills.
  • Conducted on-stage Keratin Complex smoothing treatment demonstration.
  • Mentored employees for seven years, inspired and motivated professional development.
  • Frequently received client referrals, positive feedback, and top-notch reviews from guests.

Education

License in Cosmetology -

Pivot Point Academy - Bloomingdale
Bloomingdale, IL

High School Diploma -

Huntley High School
Huntley, IL

Skills

  • Interpersonal Customer Service
  • Excellent Communication
  • Time Management
  • Strong Sales
  • Attentive
  • Independent
  • Computer Knowledge
  • Critical and Creative Thinking

Accomplishments

  • Consistently Reached Goals, Generating $1 Million in Lifetime Sales!
  • Outstanding Customer Service Award - 2016
  • Stylist of the Month Award - 2016
  • Outstanding Customer Service Award - Won Company Carnival Cruise Trip - 2015
  • Certified Hair Extensions Specialist - 2015
  • Promoted to Style Director - 2015
  • Certified Keratin Complex Treatment Specialist - 2014
  • Stylist of the Month Award - Won Stylist of the Month Car - 2013
  • Promoted to Master Stylist - 2013
  • Outstanding Customer Service Award - 2012
  • Promoted to Senior Stylist - 2011

· Outstanding Customer Service Award - 2011

Timeline

Delivery Associate

Reef Technology
05.2020 - 08.2020

Licensed Cosmetologist/Barber

Fades Barbershop
01.2019 - 02.2020

Freelance Cosmetologist

Kristen Marie Designs
02.2011 - 03.2020

Licensed Cosmetologist

Visible Changes
12.2008 - 12.2018

License in Cosmetology -

Pivot Point Academy - Bloomingdale

High School Diploma -

Huntley High School

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Kristen Walschburger