Kristen Ware
Raymond,MS
Summary
Results-driven professional with extensive experience in customer service roles. Known for exceptional communication and problem-solving abilities, consistently maintaining a clean and organized environment to enhance overall guest satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
Clinton, MS
04.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient order processing during peak hours.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Implemented effective communication strategies among team members to streamline operations.
- Adapted quickly to fast-paced environment while maintaining high standards of service quality.
Front Desk Receptionist
Hilton Garden Inn Hotel
Clinton, MS
02.2019 - 09.2019
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed front desk operations, including check-in/check-out processes and reservations.
- Answered phone inquiries, providing information on services and local attractions.
- Handled guest complaints with professionalism and empathy, resolving issues efficiently.
Front Desk Receptionist
Hampton Inn By Hilton
Clinton, MS
07.2011 - 11.2016
- Coordinated communication between departments to ensure seamless guest experiences.
- Maintained accurate records of guest interactions and transactions in hotel management system.
- Assisted in training new staff on front desk procedures and customer service standards.
- Monitored lobby area for cleanliness and organization, enhancing overall guest satisfaction.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Byram Christian Academy
Byram, MS05-2005
Skills
- Complaint handling
- Staff coordination
- Point of sale systems
- Multitasking Abilities
- Problem-solving
- Excellent communication
- Task prioritization
- Time management
- Service prioritization
- Attention to detail
Timeline
Front of House Staff Member
Chick-fil-A
04.2025 - Current
Front Desk Receptionist
Hilton Garden Inn Hotel
02.2019 - 09.2019
Front Desk Receptionist
Hampton Inn By Hilton
07.2011 - 11.2016
High School Diploma -
Byram Christian Academy