Kristen Welter
West Fargo,ND
Summary
Top performer with 20+ years of General Manager and Consulting experience. Consistent track record of surpassing company goals and revenue targets. Proven ability to train, coach and develop top-ranked franchisees and employees. Enthusiastic and known for my ability to lead, influence, and maintain relationships with all levels of personnel, management and clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Underwriter
Great American
Fargo, ND
03.2020 - Current
- Applies rules and guidelines, insurance laws, and regulations. Reviews, documents, and/or underwrites new and renewal policy transactions within written authority.
- Enter policy information on an assigned product, territory and / or agency in accordance with RMA procedure.
Proofs / audits policy information on an assigned product, territory and/or agency(ies).
Reviews premium and loss data on an individual account as part of renewal underwriting, change underwriting, or mid-term underwriting. - Reviews insurance applications and other risk documentation. Reviews underwriting requirements and refers applications, endorsement requests, or other correspondence for further underwriting analysis when outside of written authority.
Gathers information on new and renewal business and change requests to support underwriter decision making.
Investigates discrepancies in the information gathered. - Orders, reviews, and takes appropriate action on required reports, endorsement requests, service requests, and general correspondence.
- Analyzes individual risk pricing for new business submissions and renewals within written authority.
- Monitors entry / processing to ensure data integrity and to avoid potential systemic issues.
- Communicates with agents and customers to obtain information needed to underwrite risks and address issues. Researches and responds to questions from agents.
- Provides information that is needed to issue policies and endorsements on a timely basis.
Restaurant General Manager
Pizza Boy LLC DBA Uncle Maddios Pizza Joint
Fargo, ND
2014 - 2018
- Developed sales and profit margin plans, maintained margins and determined turnover objectives.
- Upheld standards of cleanliness, food handling and safety.
- Recruited, hired and trained staff on restaurant practices, customer service standards and productivity strategies.
- Maximized customer service by training staff, overseeing operations and resolving issues in a timely manner.
- Received frequent customer compliments for going above and beyond normal duties.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Restaurant General Manager
HMI LLC DBA Village Inn
Moorhead, MN
2013 - 2014
- Led the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Upheld standards of cleanliness, food handling and safety.
- Established and maintained a positive work environment.
- Developed sales and profit margin plans, maintained margins and determined turnover objectives.
Franchise Consultant
H&R Block
Kansas City, MO
2010 - 2012
- Consulted 38 franchisees with 49 offices which served 80.000 clients and grossed $30 million in annual revenues.
- Surpassed company goals and targets in new client growth and retention during my first tax season. Met and exceeded annual revenue goal by 1.5%
- Advised long range pricing strategy, real estate evaluation and personnel development plans for franchisees to ensure future success and bottom line impact.
- Grew district revenue and market share resulting in being the #1 consultant in the territory. Met and exceeded revenue goal by 2.5% in my second tax season.
Franchise Business Consultant
Hot Stuff Foods, LLC (Orion Food Systems, LLC)
Sioux Falls, SD
2006 - 2010
- Developed strong relationships with franchisees resulting in wholesale sales increases annually. 2006~10.3%, 2007~8%, 2008~5.8%, 2009~4.5%
- Achieved #1 volume among 300 territories by delveloping market specific plans for each store.
Education
Associate of Arts - Psychology
North Dakota State University
Fargo, NDSkills
- Strategic Planning and Marketing
- Market Analysis
- Presentation and Negotiation
- Outstanding Customer Service
- Operations Compliance
- Problem Solving
- Training and Team Building
- Excellent Communication
- Relationship Management
- Financial Management
Certification
- SafeServ certification: Food Handling
- Alcohol server training certification
Timeline
Underwriter
Great American
03.2020 - Current
Restaurant General Manager
Pizza Boy LLC DBA Uncle Maddios Pizza Joint
2014 - 2018
Restaurant General Manager
HMI LLC DBA Village Inn
2013 - 2014
Franchise Consultant
H&R Block
2010 - 2012
Franchise Business Consultant
Hot Stuff Foods, LLC (Orion Food Systems, LLC)
2006 - 2010
Associate of Arts - Psychology
North Dakota State University
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