Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
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Kristen Wloczuk Leung

Orlando,FL

Summary

Bilingual, people-first professional with experience in customer service, events, medical environments, and fashion-forward spaces. Known for being a quick learner, team player, and problem solver, with a substantial understanding of culture and trends. I am ready to bring my voice and vision to a brand that celebrates identity, individuality, and innovation.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Advantage Medical Group
Orlando, FL
01.2025 - Current
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly, and knowledgeable service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Sales Associate

Groupe Dynamite
Orlando, FL
10.2024 - 12.2025
  • Upsold additional items based on customer interests and needs.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Medical Assistant

Macestetic llc
Orlando, FL
10.2023 - 08.2024
  • Organized patient charts before each day's clinic sessions began.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.

Education

Associate of Arts - Health Sciences

Valencia College
Orlando, FL

Skills

  • Customer service
  • Data entry
  • Payment processing
  • Verbal and written communication
  • Problem-solving skills
  • Brand representation

Accomplishments

  • Miss Teen Beauty Universe Puerto Rico 2022
  • Miss Teen Beauty Universe 2023
  • Promotional and Video model

Affiliations

  • In 2022, I started a social project where I went to schools and spoke about mental health and depression awareness relating to personal experiences battling with depression.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Call Center Representative

Advantage Medical Group
01.2025 - Current

Sales Associate

Groupe Dynamite
10.2024 - 12.2025

Medical Assistant

Macestetic llc
10.2023 - 08.2024

Associate of Arts - Health Sciences

Valencia College

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