Kristen Wollesen
Virginia Beach ,VA
Summary
Dynamic Service Manager with a proven track record at 17th St Automotive, enhancing operational efficiency and customer satisfaction. Skilled in problem-solving and team leadership, I consistently exceeded service goals while fostering trust and rapport with clients. My ability to multitask and organize workflows has driven significant improvements in service delivery.
Overview
10
10
years of professional experience
Work History
Service Manager
17th St Automotive
Virginia Beach, VA
01.2022 - Current
- Managed daily operations, ensuring smooth workflow and high-quality service delivery.
- Oversaw customer interactions, resolving complaints and improving satisfaction rates.
- Analyzed service processes, identifying areas for operational improvements and efficiency gains.
Service Advisor
Priority Toyota Chesapeake
Chesapeake, VA
08.2019 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for customers and technicians.
- Assisted in managing service workflows, improving efficiency through streamlined processes.
- Educated customers on vehicle maintenance and repair options, enhancing their understanding of services offered.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
Police Officer
Norfolk State University
Norfolk, VA
07.2016 - 01.2018
- Enforced campus safety protocols, ensuring a secure environment for students and staff.
- Conducted routine patrols, monitoring campus activities and maintaining visibility to deter crime.
- Responded to emergency calls, providing immediate assistance in various incident situations.
- Collaborated with local law enforcement agencies to enhance community policing efforts on campus.
Education
Bachelor of Science - Criminal Justice And Sociology
Old Dominion University
Norfolk, VA05.2014
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Goal oriented
- Trustworthy and honest
Accomplishments
Employee of the quarter
April 2017
Norfolk State awarded for excellent Customer Service
Certificate of Appreciation
February 2017
Police Chief accommodation based excellent customer service for citizen compliment
Officer of the Month
Awarded for exceeding expectations for observing individuals sharing id access into controlled industrial area that led to discovery of entire company utilizing unauthorized access
Timeline
Service Manager
17th St Automotive
01.2022 - Current
Service Advisor
Priority Toyota Chesapeake
08.2019 - 01.2022
Police Officer
Norfolk State University
07.2016 - 01.2018
Bachelor of Science - Criminal Justice And Sociology
Old Dominion University