Kristena Henson
Sandusky,OH
Summary
Accomplished healthcare leader with expertise in strategic planning and operations management. At Fisher-Titus Medical Center, optimized patient care and efficiency across 11 clinics. Excelled in relationship building and financial reporting, securing favorable contracts and enhancing clinical outcomes. Proven track record in talent management and regulatory compliance, driving significant improvements in patient satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Physician Practices
Fisher-Titus Medical Center
08.2019 - Current
- Directed operational strategies to optimize patient care and improve facility efficiency.
- Developed and implemented policies to ensure compliance with healthcare regulations.
- Oversaw budget management, aligning financial resources with departmental goals.
- Collaborated with multidisciplinary teams to improve clinical outcomes and service delivery.
- Responsible for capital requests including all purchases in excess of $5000 including detailed business cases
- Own budget creation and management (in excess of $1 million annually) soliciting inputs from multiple departments and host meetings to align on where spend lands based on forecasted revenues
- Track provider credentials and when those are due for renewal
- Manage the full lifecycle of talent management and employee experience/retention strategies including evaluation and discipline of talent
- Attend job fairs to attract new talent and responsible for creating job descriptions
- Lead contract negotiations with pharmaceutical and supply companies to drive down pricing; recently secured new contract with Glaxo Smith Klein due to optimal terms and pricing
- Serve as Project Manager across several ad-hoc programs including Kronos, Experian, Luma, Tonic, UKG
- Directed strategic initiatives and resource allocation for 11 clinic locations to enhance patient care and operational efficiency.
Practice Administrator
University of Toledo Physicians
12.2007 - 05.2020
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Implemented strategic initiatives to improve patient engagement and satisfaction scores.
- Led cross-functional teams in developing new policies and procedures for practice management.
- Analyzed financial reports to identify trends and inform budgeting decisions for the practice.
- Oversaw comprehensive office setup for new location, including talent acquisition, purchasing, and payroll management for over 100 employees.
- Implemented electronic health record systems to improve data management and accessibility.
- Coordinated cross-functional teams to optimize operational performance in practice settings.
- Developed training programs for administrative staff to ensure compliance with healthcare regulations.
Education
High School Diploma -
Sandusky High School
Sandusky, OHBusiness Administration
University of Toledo
Toledo, OHSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Hiring and retention
- Microsoft Certification
- Financial reporting
Certification
Registered Medical Assistant
Microsoft Certification
Incident Command Certified 100,200,300,400,700,800
Timeline
Director of Physician Practices
Fisher-Titus Medical Center
08.2019 - Current
Practice Administrator
University of Toledo Physicians
12.2007 - 05.2020
High School Diploma -
Sandusky High School
Business Administration
University of Toledo