Open To Work
Kristen A. Miller
R1RCM
Enoch,UT
Work Preference
Desired Job Title
ManagerAnalyst
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Cedar City, UT
Open to relocation:
No
1
Certification
11
years of professional experience
Healthcare management professional skilled in leading high-performing teams and improving front-end operations across patient admissions, registration accuracy, and collections. Known for strengthening compliance, standardizing policies, and using audits and coaching to reduce errors and improve outcomes. Lead Epic implementation efforts and partnered with patient experience stakeholders to deliver a differentiated, concierge-level experience and higher engagement.
Work History
Manager Patient Access - Facility Lead
11 Months- Lead and manage team of 30, ensuring efficient daily operations running 24/7 in two hospitals.
- Develop and implement policies and procedures for patient admissions and auditing services.
- Optimize patient registration, ensuring compliance with healthcare regulations.
- Work with various hospital departments on continuous improvement projects, ensuring patient satisfaction and team-up initiatives.
- Collaborate with improvement teams to optimize system sign in and delivery, beta testing for system go live.
- Partner with HR to lead Crucial Conversations.
Supervisor Patient Access - Facility Lead
2 Years 2 Months- Lead and manage a team of Associates, ensuring efficient daily operations.
- Develop and implement policies and procedures for patient admissions and auditing services.
- Collaborate with senior management to drive continuous improvement in service quality in our facilities.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Patient Access Associate I - Registrar
3 Years 2 Months- Executed face-to-face patient registration processes with precision.
- Employed various online platforms for efficient patient processing operations.
- Ensured compliance with hospital policy and procedures.
Instructor - Discovery Days
2 Years 9 Months- Designed and implemented hybrid curriculum for history, science, art, and STEM, fostering academic growth among 4th to 8th grade students.
- Created and delivered dynamic lesson plans aimed at fostering an interactive learning environment.
- Planned and executed family nights to demonstrate student progress and encourage active participation from families.
Instructor - Epic Day
1 Year 9 Months- Delivered weekly history, art, science, and STEM lessons to 4th – 8th graders.
- Created lesson plans and interactive learning activities.
Executive Secretary / Event Coordinator
1 Year 9 Months- Executed strategic marketing initiatives to promote summer training events and enhance participant engagement.
- Maintained comprehensive master catalogs while ensuring effective correspondence with trained mentors for optimal guidance.
- Facilitated continuous learning by managing training webinars on a year-round basis.
Marketing Director
2 Years 5 Months- Developed and executed the store’s marketing plan.
- Created print ads and managed advertising contracts.
- Managed store operations and facilitated monthly community electronics/soldering classes.
Education
Bachelor of Arts - Educational Studies
Associate of Science - General Studies
Skills
Leadership and Team Coordination
Workflow Optimization
Procedure Development
Compliance & Auditing
Employee Engagement & Training
Data Analysis & Reporting
Strategic Communication & Collaboration
Certification
Community Health Worker, Southern Utah University Institutional Certificate - 2021
Timeline
Manager Patient Access - Facility Lead
R1RCM
07.2025 - CurrentRead More
Supervisor Patient Access - Facility Lead
R1RCM
05.2023 - 07.2025Read More
Instructor - Discovery Days
Gateway Preparatory Academy
08.2020 - 05.2023Read More
Patient Access Associate I - Registrar
R1RCM
03.2020 - 05.2023Read More
Instructor - Epic Day
Athenian eAcademy
08.2018 - 05.2020Read More
Executive Secretary / Event Coordinator
Leadership Education Mentoring Institute
08.2018 - 05.2020Read More
Marketing Director
Sorensen Electronics, Inc. (RadioShack)
08.2015 - 01.2018Read More
Weber State University
Associate of Science from General Studies
Read More
Western Governors University
Bachelor of Arts from Educational Studies
Read More