Kristen Joy Merrow
Chester
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing daily responsibilities that come with parenting and having pets. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Seasoned small business owner.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Owner
Lilypad Properties
Chester
10.2006 - Current
- Vacation Home Rental Management, Housekeeping, Property Management.
- Managing up to 40 rentals, 80 cleaning jobs and up to 6 employees.
- Work with Private Contractors to schedule services.
- Full service client relations from initial booking to security deposit refund
Innkeeper
The Hugging Bear Inn and Shoppe
Chester
06.2017 - 02.2021
- Managed daily operations of guest services and hospitality activities. Sole Operator. I was in charge of the entire Inn,6 rooms and the Retail Teddy Bear Shoppe. I worked alone for the family.
- Coordinated schedule to ensure adequate coverage and service quality.
- Responsible for all maintenance and cleanliness of guest accommodations and common areas. Cooked daily breakfast.
- Handled guest inquiries, bookings, and reservations efficiently and professionally.
- Maintained inventory of supplies, including linens, toiletries, and food products.
Esthetician
Jackson Gore Spa at Okemo
Ludlow
07.2013 - 04.2020
- Provide a variety of facials, body scrubs and mud wraps to clients.
- Manage spa license and maintain standards for licensure.
- Maintained cleanliness and organization of treatment rooms and tools.
- Collaborated with team members to enhance overall spa experience.
Education
License - Esthetics
Keene Beauty Academy
Keene, NH 08.2012 - 08.2014
Skills
- Problem Solving
- Client Relations
- Revenue Generation
- Hospitality
- Event Planning
- Property management
- Vacation rental marketing
- Guest services
- Hospitality operations
- Quality assurance
- Effective communication
- Time management
- Team leadership
- Small business operations
- Team oversight
- Cost reduction
Personal Recovery
I stopped drinking in April 2002 and became an active member of Alcoholics Anonymous. Have sponsored people and gone through the steps with a sponsor. I currently have a sponsor. I still attend an AA meeting daily on Zoom. I have also struggled with cocaine over the years. Going in and out but always finding my way back to recovery. My sobriety date is 4/29/24. My experience is real, raw and includes parenting, marriage, being an oldest child and setting an example for others in and out of the rooms. I have dealt with death, financial loss, divorce, empty nest and most recently becoming a Grandmother. I do think I have a lot to offer people as a Woman in Sobriety. I plan to die sober. There truly is not another way for me to live. I do not do things perfectly but I am committed to being humble, teachable and enthusiastic about my sobriety. Having had many years of dealing with this in my own life I feel I could be an excellent Recovery Assistant.
I have a strong skill set and am confident I could do everything listed in the job description.
Timeline
Innkeeper
The Hugging Bear Inn and Shoppe
06.2017 - 02.2021
Esthetician
Jackson Gore Spa at Okemo
07.2013 - 04.2020
License - Esthetics
Keene Beauty Academy
08.2012 - 08.2014
Owner
Lilypad Properties
10.2006 - Current