Kristen Rene Lanphere
Wendell,NC
Summary
Dynamic Inside Sales Representative with Builders FirstSource, recognized for enhancing customer satisfaction through exceptional service and tailored solutions. Proven expertise in cash handling and data entry, coupled with strong attention to detail and effective issue resolution. Committed to fostering positive relationships and driving team success in fast-paced environments. I have over 33 years in the building industry in multiple roles being Human Resources, Accounts Payables, Accounts Receivables, Credit, Inventory, Delivery and sales.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Builders FirstSource
Raleigh, NC
08.2022 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Contributed to team objectives in fast-paced environment.
- In put of customer orders
- Scheduling of orders
- Scheduling of the install in Appwright
- clearing up the A/R
Office Administrator II
Builders FirstSource
Raleigh, NC
01.2008 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Collaborated with HR to resolve employee inquiries regarding pay and deductions.
- Processed new hire paperwork and documents.
- Coordinated logistics planning, ensuring timely dispatch of materials.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Processed and recorded customer payments efficiently, ensuring accurate accounts receivable management.
- Reconciled discrepancies in customer accounts, enhancing overall data integrity and accuracy.
- Coordinated with sales and project teams to resolve billing issues promptly, improving customer satisfaction.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Monitored client credit history to provide reports associated with requests for changes to credit line amounts or payment arrangements.
- Operated register to process credit card, cash and debit transactions.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Reconciled overpayments and requested refund checks for credit balances or billing errors.
- Reconciled company credit card.
- Performed credit checks and references to open credit accounts for customers.
- Managed accounts payable and receivable, ensuring timely payments and accurate billing.
- Processed credit and debit card payments to complete customer purchasing experience.
- Managed inventory levels, ensuring accurate stock placement and timely order fulfillment.
- Led onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Monitored aging reports to identify overdue accounts and initiate collection actions.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Education
High School Diploma -
Friendship Christian School
Raleigh, NCSkills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Cash handling
- Time management
- Decision-making
- Issue resolution
- Data entry
- Multitasking
Timeline
Inside Sales Representative
Builders FirstSource
08.2022 - Current
Office Administrator II
Builders FirstSource
01.2008 - Current
High School Diploma -
Friendship Christian School