Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Kristi Alfaro

San Antonio,TX

Summary

Results-driven General Manager and Travel Specialist with 20+ years of experience in administration, operations, and sales. Proven track record of boosting revenue, expanding client bases, and driving repeat business through relationship management, upselling, and exceptional service. Skilled in office leadership, compliance, payroll, and financial management, with strong expertise in customer acquisition and retention strategies.

Overview

35
35
years of professional experience

Work History

General Manager

Varsity Boys Moving & Hauling Junk, LLC
11.2020 - Current
  • Increased sales by converting inbound calls into bookings through informative and persuasive communication with tailored service recommendations.
  • Built and maintained client relationships, driving repeat business and generating consistent referrals.
  • Managed day-to-day operations, including scheduling, payroll, accounts receivable/payable, and compliance filings.
  • Trained staff on customer interaction strategies, improving upsell success rates and service efficiency.
  • Oversaw crew dispatch to maximize operational productivity and customer satisfaction.

Office Manager

Synergy E&P, LLC
07.2015 - 11.2020
  • Managed client accounts, strengthening vendor and partner relationships that supported business growth.
  • Negotiated contracts and monitored budgets, identifying cost-saving opportunities while maintaining service quality.
  • Supported executives in business development efforts by handling proposals, correspondence, and presentations.
  • Streamlined administrative processes to free up resources for revenue-generating activities.

Travel Agent / Quality Control Manager

Alamo Travel Group
08.1991 - 06.2002
  • Grew agency sales by creating customized itineraries that encouraged upsells in accommodations, tours, and travel insurance.
  • Strengthened government and corporate accounts, generating consistent repeat business.
  • Increased profitability by securing exclusive supplier discounts and passing savings to clients.
  • Led quality control to ensure 100% booking accuracy, protecting revenue and client satisfaction.

Travel Agent

Eagle Travel & Tours
01.1991 - 07.1992
  • Expanded client base through outside sales and networking, driving new business revenue.
  • Designed and sold high-value travel packages tailored to client preferences.
  • Streamlined booking processes, increasing efficiency and boosting client loyalty.

Education

Travel Agent Certification -

T.A.I. Travel Academy
Lubbock, TX
05.1990

College Coursework - Basics

South Plains College
Levelland, TX
06.1989

Degree - undefined

Park Rapids High School
Park Rapids, MN
06.1989

Skills

  • Sales & Revenue Growth
  • Customer Acquisition & Retention
  • Relationship Management & Referrals
  • Office & Administrative Management
  • Payroll & Accounting (A/R & A/P)
  • Scheduling & Crew Dispatch
  • Staff Training & Leadership
  • Compliance Monitoring (Federal & State)
  • Budget Oversight & Cost Control
  • Travel Planning & Itinerary Management

Timeline

General Manager

Varsity Boys Moving & Hauling Junk, LLC
11.2020 - Current

Office Manager

Synergy E&P, LLC
07.2015 - 11.2020

Travel Agent / Quality Control Manager

Alamo Travel Group
08.1991 - 06.2002

Travel Agent

Eagle Travel & Tours
01.1991 - 07.1992

College Coursework - Basics

South Plains College

Degree - undefined

Park Rapids High School

Travel Agent Certification -

T.A.I. Travel Academy

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Kristi Alfaro